Manager - Soft Services

Description

The Housekeeping Supervisor will lead the site’s housekeeping team, ensuring hygiene standards meet client requirements. You will support the Property Manager on projects and act as backup when needed, while maintaining a safe and professional work environment for staff.

Core duties include inspecting work against specifications, planning schedules, briefing ground staff, managing vendors, enforcing SOPs, handling complaints, maintaining records, and conducting regular facility rounds. You will also oversee equipment maintenance, inventory control, staff training, reporting, budgeting, and quarterly beautification initiatives.

• Supervise housekeeping staff and ensure site hygiene meets client standards.
• Assist Property Manager on projects and provide backup support.
• Inspect completed work to verify compliance with specifications and SOPs.
• Create schedules, assign tasks to supervisors and teams, and conduct briefings.
• Enforce discipline, proper attire and professional etiquette among staff.
• Manage vendors, hold regular meetings, and resolve site‑related issues.
• Implement and monitor standard operating procedures for smooth operations.
• Address service and equipment complaints, taking corrective actions promptly.
• Maintain records of work hours, budgets and related information.
• Perform regular facility rounds to assess conditions and identify required work.
• Check, maintain and ensure equipment is operational.
• Conduct training on policies, procedures and safety practices.
• Oversee inventory of consumables and ensure adequate supplies.
• Procure new equipment, supplies and furnishings as needed.
• Prepare and submit DMR, MMR, QBR and other site reports.
• Recommend improvements to enhance service quality and operational efficiency.
• Estimate costs, prepare and manage budgets for housekeeping activities.
• Plan quarterly beautification projects for festivals and events.

Requirements

Benefits

JLL empowers you to shape a brighter way. Our people combine world‑class services, advisory and technology to create a better world through real‑estate solutions. We hire talented individuals and support them to grow meaningful careers where they belong, whether they come from commercial real‑estate, skilled trades or technology.

This is an on‑site position in Gurugram with a 48‑hour work week. Applicants are encouraged to apply even if they do not meet every requirement, as JLL values diverse experience and potential.

Training + Development

Interview process

Visa Sponsorship

Security clearance