IT Support Specialist

Purpose of the position: As IT Support specialist you will respond to the UK ICT Manager. You will provide 1st and 2nd support to ensure smooth and efficient IT operations for employees and contractors within the UK.

• Prepare relevant assets to be ready for new employees’ onboarding and life cycle
• Manage administrative privileges, passwords and user access in line with control procedures and policies
• Manage support requests, incidents and resolutions in the ServiceNow help desk
• Provide 1st and 2nd level IT support to end users resolving hardware and software issues
• Liaise with external providers (printing, mobile and audio services)
• Install configure and maintain operating systems and software application
• Participate in IT projects like upgrades, deployments and system improvements
• Maintain IT asset inventory and physical security in the data centre Ensuring any equipment is tidy
• Amend technical support documentation to ensure guidance on errors and troubleshooting within the team

Technical skills: HW/SW troubleshooting, network protocols, SCCM, Active Directory, Cisco

Education: HNC, HND or bachelor’s degree or equivalent

Experience: 5-7 years in 1st and/or 2nd line activities in a helpdesk team within an engineering company or similar

IT skills: MS365 , Windows and Service Now

Kingston-upon-Thames – hybrid working – 3 days a week on site