Sr Client Experience Manager

Description

• Maintain strong communication with clients, internal teams, and external partners; model professionalism and integrity.
• Conduct research to strengthen product and technical knowledge; propose solutions that support client expectations.
• Serve as the primary customer relationship manager—overseeing design, negotiating pricing and service terms, and ensuring budgets, tracking, and order entry are accurate (in partnership with the team).
• Develop, foster, and strengthen client relationships by delivering exceptional service.
• Build team cohesion by facilitating collaboration, resolving day-to-day challenges, and soliciting input from team members.
• Manage multiple accounts and/or high volumes of project activity.
• Uphold two’s integrity, creativity, and design excellence by influencing product selection and service solutions that exceed expectations.
• Enhance team dynamics by sharing insights, client strategies, lessons learned, and best practices.
• Actively participate in meetings, training sessions, team reviews, and company events to promote collaboration and alignment.
• Act as a partner and consultant, strategicially manage a client's budget and schedule.
• Partner with management to identify opportunities and strategies that advance two’s success.
• Lead, coach, and develop Associates and Jr. Client Experience Managers, to support their performance, growth, and career goals.

Requirements

• Bachelor’s degree (B.A.) from a four-year college or university; OR
• Excellent written and verbal communication skills.
• Self-motivated with strong interpersonal skills and confidence presenting products and services.
• Assertive, flexible, and able to delegate with a strong sense of urgency.
• Strong leadership capabilities and computer proficiency.
• Equivalent combination of education and experience.
• Exhibit a high-energy, influential work style that supports winning new business and opportunities.
• At least five years of related experience/training; OR
• Knowledge of manufacturer products and applications, proven sales ability, and a general understanding of pricing, discounting, and business practices.

Benefits

• Paid Parental Leave
• 15 days of PTO
• 401k + Employer Match
• Medical/Dental/Vision Insurance
• Profit Sharing
• Wellness App with reimbursement of up to $500/year
• 8 Paid holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance