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Help Desk Technician
Pape-Dawson
Technical support & troubleshooting for hardware/software and user issues.
8d ago
Intermediate (4-7 years), Junior (1-3 years)
Full Time
San Antonio, TX
Office Full-Time
Company Size
1,100 Employees
Service Specialisms
Engineering
Surveying
Planning
Environmental Services
Construction Services
Transportation Engineering
Water Resources
Land Development
Sector Specialisms
Energy
Mining
Land Development
Transportation
Water Resources
Commercial
Corporate Campus
Data Centers
Role
What you would be doing
ticket management
user training
tech installation
customer support
issue resolution
customer service
- Ensure customer service is timely and accurate daily.
- Contribute to improving customer support by actively responding to queries and handling complaints.
- Fosters a culture of Customer Service
- Training: Installing and training end users in new technologies, and writing and editing training manual
- Some travel between offices may be required
- Ticket management: Managing help desk tickets in a timely manner
- Customer support: Responding to customer issues via phone, email, chat or deskside, and following up with customers to ensure issues are resolved
What you bring
help desk
manage engine
troubleshooting
5+ years
communication
customer service
- Communication: Communicating effectively with customers, team members, and management
- Strong written and verbal communication Skills
- 5 or more years’ experience as a help desk technician
- Demeanor: Patient, Friendly demeanor with a great aptitude for listening with a customer service focus.
- Experience with Manage Engine
- Troubleshooting: Diagnosing and resolving computer issues, such as hardware and software problems
- 2 years’ experience as a help desk technician
- Ability to present ideas in user-friendly language to non-technical staff and end users
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$178.7M Revenue
Regional Revenue in 2021
Achieved a significant regional revenue milestone, reflecting substantial growth and success in Texas markets.
142‑mile Pipeline
Vista Ridge Pipeline Project
Completed construction of a major water pipeline project, showcasing expertise in large-scale infrastructure development.
150 Staff Added
2021 Staff Expansion
Significantly expanded workforce to support growing project portfolio and client demand.
- Founded in 1965 by Gus Pape and Gene Dawson Sr. with just three staff, the firm steadily grew into a major Texas engineering force.
- Headquartered in San Antonio, expanded across Texas—Austin, Houston, Dallas, Fort Worth, Corpus Christi—and beyond through strategic acquisitions.
- A diverse portfolio spans water/wastewater pipelines, transportation systems, commercial and residential land development, and large public infrastructure.
- Standout projects include the AT&T Center and SeaWorld developments in San Antonio, and Amazon’s SAT6 distribution center.
- Specialisms encompass civil engineering, environmental consulting, surveying, water resources management, and transportation planning.
- The company’s growth strategy features high‑profile merges and partnerships—such as Costello (2023), KSA (2024), RaganSmith (2024), and Dowdey‑Anderson (2021)—broadening its geographic and technical reach.
401(k) Match
Generous Benefits
Employees receive a significant contribution to their retirement savings through an impressive 401(k) match program.
- Provide an environment that encourages employee development and satisfaction.
- Monthly birthday celebrations, weekly trivia and bingo breaks, picnics, holiday parties, professional speakers, and networking opportunities.
- Employee engagement is an integral part of working at Pape‑Dawson.
- Competitive pay and benefits including free medical, generous PTO, education and gym reimbursements, flexible and remote work opportunities.
- Employees are encouraged to learn more specific skills through trainings and workshops.
25%
Water Demand Reduction
Achieved significant potable water demand reduction through drought-mitigation systems in a pilot project.
500 acre‑feet
Groundwater Storage
Captured and stored groundwater from stormwater networks in Austin after two wet seasons.
15%
Stormwater Flow Reduction
Reduced peak stormwater flows using aquifer storage/injection wells in Houston.
- Use of green infrastructure: detention basins, rain gardens, bioswales, permeable pavements for stormwater management.
- Adoption of dual piping and greywater recycling systems with on‑site treatment.
4.3/5 Rating
Employee Reviews on Glassdoor
This score reflects employee satisfaction with the company's diversity and inclusion efforts, based on 27 reviews.
- The company has not publicly declared DEI strategic goals or gender-specific targets.
- No gender-related workforce statistics are available from the company's website or LinkedIn.
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