Description
client management
quality inspections
contractor management
crm utilization
outlook scheduling
bis updates
The Facility Solutions Manager oversees business operations for assigned client‑contracted service areas. Responsibilities include field support such as training, initiating new client relationships, inspecting contractor performance, troubleshooting client requests, coordinating site visits, and building long‑term relationships. Additional duties involve negotiating contracts, procuring supplies, and ensuring high client satisfaction.
The role also requires supervising Night Managers, managing contractor hiring and compliance, conducting quality‑control inspections, and using City Wide’s CRM and Outlook to schedule non‑routine activities. The manager must keep building information sheets, MSDS records, and route plans current, while informing Sales Executives of potential new accounts.
- Manage client relationships, drive retention, expansion, and diversification of City Wide solutions.
- Develop and implement tailored service strategies and schedules for each client.
- Negotiate agreements, pricing, staffing, and logistics for additional services.
- Oversee contractor lifecycle: interview, hire, negotiate terms, verify compliance, and replace as needed.
- Conduct detailed quality‑control inspections to ensure excellence and client satisfaction.
- Supervise Night Managers and ensure execution of client strategies.
- Promote sales, procure, and monitor client supplies.
- Communicate client issues to contractors and Director of Operations, and resolve problems promptly.
- Utilize City Wide’s CRM for client inspections, charge entries, and night‑manager routing.
- Schedule non‑routine activities using Outlook and maintain up‑to‑date Building Information Sheets, BIS, FSM Summary Sheets, and Exhibit A documents.
- Update MSDS sheets in client janitor closets, ensuring accuracy and proper labeling.
- Alert Sales Executives to potential new accounts, especially new construction projects.
- Collaborate with Director of Operations and Night Managers to address client complaints and monitor compliance.
- Approve Night Manager and Service Representative pay sheets for accuracy.
- Assist accounting in collecting past‑due client invoices and processing contractor payments.
- Maintain current route sheets, key/alarm sheets, and monthly planners for each client.
Requirements
account management
detail‑oriented
relationship‑building
microsoft office
crm
driver’s license
- Required: 2+ years of outside B2B account management (building/facility management preferred), with a proven client retention track record.
- Highly detail‑oriented with excellent follow‑through on commitments.
- Positive, outgoing personality and strong relationship‑building skills.
- Excellent verbal and written communication abilities.
- Proficient in Microsoft Office and experienced with CRM databases.
- Ability to travel daily to local client locations; valid driver’s license required.
Benefits
City Wide, founded in 1961, is the largest building‑maintenance management company in the U.S. and Canada, operating over 100 franchise locations. The company offers a competitive compensation and commission plan with paid time off, and promotes a culture focused on creating a Ripple Effect in the communities it serves.
- Competitive compensation with commission plan and paid time off.
Training + Development
Information not given or found
