Propositions & Experience Lead at Edf (Uk) in Hove, England, United Kingdom | Kablio

Role

Description

design lead

customer journey

team collaboration

insight translation

service blueprint

pilot testing

Lead the design of home propositions that solve real customer pain points
Define seamless end-to-end customer journeys and champion design principles for positive experiences
Collaborate across teams to embed propositions and ensure consistent experiences
Translate customer insights into actionable concepts and service blueprints
Oversee proposition trials and pilots, capturing feedback for continuous improvement

Requirements

agile

jira

trello

data analysis

service design

customer insight

Experience in proposition design, customer experience, or product management – ideally in energy or a similar regulated industry
Ability to lead projects from concept to delivery, including planning, stakeholder alignment, and execution
Proven experience designing and delivering loyalty campaigns or customer engagement programmes with measurable impact
Strong understanding of customer insight tools, service design, and journey mapping
Skilled at communicating with senior stakeholders and presenting complex ideas clearly
Proficiency in data analysis and visualisation to influence decisions
Familiarity with agile frameworks (Scrum, Kanban) and backlog management tools (e.g., Jira, Trello)

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

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Visa Sponsorship

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Security clearance

Information not given or found

Company

Overview

19 countries

Global Presence

Operations span across multiple countries, contributing to a broad international energy portfolio.

A leading energy provider is committed to driving low-carbon energy solutions across the UK.
Generates a significant portion of the UK’s electricity with a focus on nuclear, wind, and solar power.
Plays a key role in the UK's energy transition, striving to meet growing energy demands sustainably.
Operates major nuclear power plants and offshore wind farms, contributing substantially to renewable energy output.
Diverse portfolio includes electricity generation, supply, and energy services for both residential and business sectors.
Invests in innovative energy storage and smart grid technologies, enhancing energy resilience.

Culture + Values

We are committed to doing the right thing for our customers and for society.
We care about making a positive impact on the world and strive to be a responsible company.
We trust each other and believe in working together to achieve the best results.
We encourage innovation and seek to improve every day.
We take pride in being a diverse and inclusive company, welcoming people from all backgrounds and perspectives.

Environment + Sustainability

Net Zero by 2050

Corporate Sustainability Goal

Committed to achieving a balance between carbon emissions and absorption by 2050.

Leading developer of renewable energy, focusing on wind, solar, and nuclear power.
Aims to decarbonize the UK power sector, reducing carbon emissions.
Investing in energy efficiency programs and solutions for customers.
Supports a sustainable energy future through innovation in green technologies.

Inclusion & Diversity

Fostering an inclusive culture and increasing diversity across all levels.
Has set a target to increase female representation in senior leadership roles.
Aims for gender parity in its workforce, with clear action plans to improve representation of women.
Tracks and reports on the gender pay gap, striving to reduce any disparity.

Articles

Careers at EDF Energy

Our Projects

Sustainability at EDF Energy

Company

Overview

19 countries

Global Presence

Operations span across multiple countries, contributing to a broad international energy portfolio.

A leading energy provider is committed to driving low-carbon energy solutions across the UK.
Generates a significant portion of the UK’s electricity with a focus on nuclear, wind, and solar power.
Plays a key role in the UK's energy transition, striving to meet growing energy demands sustainably.
Operates major nuclear power plants and offshore wind farms, contributing substantially to renewable energy output.
Diverse portfolio includes electricity generation, supply, and energy services for both residential and business sectors.
Invests in innovative energy storage and smart grid technologies, enhancing energy resilience.

Culture + Values

We are committed to doing the right thing for our customers and for society.
We care about making a positive impact on the world and strive to be a responsible company.
We trust each other and believe in working together to achieve the best results.
We encourage innovation and seek to improve every day.
We take pride in being a diverse and inclusive company, welcoming people from all backgrounds and perspectives.

Environment + Sustainability

Net Zero by 2050

Corporate Sustainability Goal

Committed to achieving a balance between carbon emissions and absorption by 2050.

Leading developer of renewable energy, focusing on wind, solar, and nuclear power.
Aims to decarbonize the UK power sector, reducing carbon emissions.
Investing in energy efficiency programs and solutions for customers.
Supports a sustainable energy future through innovation in green technologies.

Inclusion & Diversity

Fostering an inclusive culture and increasing diversity across all levels.
Has set a target to increase female representation in senior leadership roles.
Aims for gender parity in its workforce, with clear action plans to improve representation of women.
Tracks and reports on the gender pay gap, striving to reduce any disparity.

Articles

Careers at EDF Energy

Our Projects

Sustainability at EDF Energy