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Leasing Professional - Ravenswood
Hnn Communities
Execute leasing and renewal strategies to achieve targeted revenue, occupancy, and resident retention goals.
20d ago
$21 - $21.5
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Lynnwood, WA
Onsite
Company Size
1,000 Employees
Service Specialisms
Property Management
Construction
Property Development
Affordable Housing Development
Sustainability Services
Community Engagement
Asset Management
Maintenance Operations
Sector Specialisms
Residential
Multifamily
Mixed-use
Property Management
Housing Access
Community Engagement
Lease Violation Mediation
Conflict Resolution
Role
What you would be doing
lease administration
asset maintenance
traffic logging
unit inspections
customer service
marketing & leasing
- Acquaint new residents with all leasing documentation, community rules and policies, apartment functions, and emergency procedures to ensure resident satisfaction at move-in.
- Assist with the administration of lease agreements and addendums, renewals, and prospect screening processes while ensuring accuracy and compliance.
- Maintain the healthy, safe, and presentable condition of the physical asset(s). Complete any cleaning efforts including sweeping, vacuuming, and sanitizing as needed.
- Accurately record all traffic information daily.
- Ensure that the community and made-ready units meet the Company’s standards for show quality by inspecting daily, communicating maintenance and upkeep needs, setting up mini models, and sparkling/touch up clean units as needed.
- Provide excellent customer service to all residents, prospects, and guests.
- Properly maintain all resident files according to the Company’s policy, including daily cloud filing.
- Maintain a satisfactory closing ratio and shop program score as it relates to the Company’s goals and expectations.
- Assist with front desk duties and coverage, including answering phones, greeting customers and vendors, scheduling appointments and other general office duties as assigned.
- Participate in the success of all resident events, community programing and local/non-profit programs.
- Support the overall marketing and leasing efforts of the community including social media engagement, reputation management, advertising, market surveys, marketing collateral, curb appeal and pricing.
- Respond to resident questions, concerns, and requests in a timely manner, and take appropriate action to resolve and address service issues. Work effectively with Resident Relations to deescalate and resolve concerns.
- Keep Yardi and associated resident management software up to date including rent charges, occupants, lease dates and other data in a timely manner.
- Follow the community’s established policies related to concessions, specials, and all other marketing programs.
- Inspect apartment homes prior to resident move-in, ensuring apartments are in move-in ready condition.
- Effectively tour and lease apartment homes, guiding new residents through each step of the application, tax credit and move-in process.
- Successfully and promptly engage with prospective residents through the company’s lead management software, email and phone calls, appointments, and follow-up communication, in accordance with company policies.
- Stay informed about current market and competitor conditions that may impact the community’s occupancy and sales results.
- Assist with the compliance requirements of the tax credit program as it relates to the community including new move-ins and re-certifications.
- Work collaboratively and respectfully with peers, other team members and departments.
- Complete assigned tasks by the assigned deadlines and communicate any obstacles with your supervisor in advance.
What you bring
education
ms office
customer service
english proficiency
communication
- High school education or equivalent required.
- Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
- Successful completion of background check and drug screen required.
- Must be legally qualified to work in the U.S. meeting I-9 guidelines.
- Minimum 1 year of sales, customer service, or hospitality experience. Previous LIHTC multifamily leasing experience preferred.
- Must be able to speak, read and write English in a manner sufficient to carry out duties.
- Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
- Excellent written and verbal communication skills.
- 3 weeks of paid time off each year.
- Employee assistance program (EAP) with 24/7 counseling services.
- Best-in-class voluntary insurance benefits.
- 100% company paid dental and vision benefits for employee coverage.
- Up to 12 paid holidays each year.
- Eligibility for a 30% housing discount consideration.
- Discretionary bonus programs.
- Over 90% company paid medical benefits for employee coverage.
- Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
- Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
- Healthcare and dependent care flexible spending accounts.
- Company-sponsored industry training and certifications.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- successful completion of background check required
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Company
Overview
- Founded with a vision to create thriving, sustainable communities, the company has a legacy of impactful projects.
- The company specializes in residential, commercial, and mixed-use developments, providing long-term value to cities.
- From affordable housing to high-end commercial spaces, their portfolio showcases the versatility in meeting diverse needs.
- The company is known for blending innovation with practicality, ensuring each project contributes meaningfully to its surroundings.
- With a history rooted in transforming underutilized spaces, the company is adept at revitalizing neighborhoods and driving economic growth.
- Their projects range from residential complexes to large-scale government initiatives, improving infrastructure and local economies.
- A hallmark of the company is its ability to integrate modern design with community-first approaches, enhancing urban living.
- Centered on kindness and compassion
- Accountable for ourselves, respectful of others
- Always be bold, always get better
- We are diverse yet united
- Be Accountable
- Be Respectful
- Be Better
- Be Inclusive
- Be Bold
- Be One Team
- No net zero target or timeline publicly stated
- No specific emissions‑reduction goals disclosed
- No renewable energy commitments or sustainability metrics identified
- No third‑party environmental certifications or performance data available
No Gender Data
Missing gender-based statistics
The company does not publish gender-related statistics, such as the percentage of female leadership or overall workforce gender breakdown.
No DEI Metrics
Lack of measurable DEI goals
The company does not publicly share measurable diversity, equity, and inclusion (DEI) goals, outcomes, or metrics.
- Be Inclusive — embracing team diversity, humility and compassion
- We are diverse yet united — inclusive of people and ideas to reflect customers and communities served
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