City Manager

Description

• Growing and developing talent within your city
• Tailor tours to align with customer needs, showcasing how the center can meet their goals.
• Ensure you and your team deliver exceptional tours that highlight the value and features of the centers.
• After each interaction or tour, ensure a visit form is accurately and thoroughly completed.
• Oversee scheduling, performance management, and resource planning for the team.
• Analyze city performance results to identify opportunities and resolve issues promptly.
• Driving material growth of the customer base and the network user base in your city
• Ensure that all visit forms are sent promptly to the city Area Sales Manager (ASM).
• Maximize revenue and retention through best-in-class customer engagement and sales processes.
• Drive accountability across centers to achieve service and performance standards.
• Retaining Customers
• Ensure compliance with billing and collection standards to minimize bad debt.
• Work with sales and functional departments to implement initiatives and drive collective success.
• Lead and develop the community team, ensuring proactive recruitment and talent cultivation.
• Encourage follow-up strategies that maintain engagement and demonstrate the value of the offer.
• Ensure the Center Monthly Activity Planner is completed and that the Community teams are executing in accordance with the agreed actions and timeline, with support from the Deputy City Manager.
• Supporting New Sales
• Develop and implement a comprehensive city plan ensuring revenue growth and operational compliance.
• Collaborate with the Deputy City Manager for onboarding and continuous training.
• Train and empower the team to confidently and directly ask prospective customers for their commitment during or after the tour.
• Opening New Centres in Alignment with Targets
• Deliver operational excellence across your city
• Use the form to capture customer feedback, interests, and potential objections.
• Conduct regular center visits for compliance checks, operational improvements, audits, and staff coaching.
• Address customer escalations and ensure adherence to company policies and procedures.

Requirements

• Operational Acumen: Strong background in operational management, financial oversight, and customer service excellence.
• Experience with leading through others, delegating with accountability and driving improved performance within an engaging and positive culture
• High School Diploma or equivalent
• Proven customer service experience with the ability to hold accountability, de-escalate and resolve conflict effectively, fantastic communicator.
• Leadership Skills: Proven ability to lead, inspire, and manage multi-location teams effectively.
• Experience and confidence using MS Office and other basic IT equipment.
• Analytical Abilities: Capable of analyzing reports, spotting trends, and implementing timely solutions.
• Legally eligible to work in the Country and at least 18 years old.
• Excellent communication skills and the ability to manage multiple priorities effectively.
• A strong understanding of business operations, preferably within IWG.
• Dynamic, positive, enthusiastic, and able to adapt to fast-changing situations.
• Ability to work independently and as part of a team and to consistently travel across the “city” to perform centre visits and work with the team
• Organized, flexible, adaptable, and able to work in fast-paces growth environments.
• Proficient in basic computer skills (Word, Excel, Outlook) and strong verbal and written communication skills
• Completion of Visit Forms:
• Strong analytical and problem-solving abilities

Benefits

• Growing Service Revenue

Training + Development

Interview process

Visa Sponsorship

Security clearance