(Senior) Ombuds Services Officer(Based in Beijing)

Description

The Office of the Ombudsperson (OMB) has a broad mandate to look into staff-related issues, consider conflicts of any nature related to employment by AIIB, and assist in their informal resolution. Through providing independent, confidential, impartial, and informal services, OMB is critical to achieving the Bank’s mission by helping to maintain a respectful working environment. OMB performs three principal functions: (i) provide impartial and confidential assistance in the informal resolution of conflicts and other issues brought to OMB's attention; (ii) monitor trends and emerging issues and provide guidance and advise on ways to improve the workplace environment; and (iii) manage the Respectful Workplace Advisors (RWA) program.

The (Senior) Ombuds Services Officer will be responsible for developing and enhancing related policies, rules, and procedures, providing mediation services, training, communication, and outreach. The position will report to the Ombudsperson.

Join in AIIB’s mission to promote sustainable infrastructure investments and to improve social and economic outcomes in Asia and beyond.

• Prepare reports on the activities of the OMB for presenting to the Management and AIIB Board and Committee, as required.
• Advise on issues brought to OMB’s attention by individual visitors calling upon ombuds services for assistance.
• Assist in crafting and enhancing policies, regulations, rules, procedures, and systems on ombuds services.
• Keep abreast of ombuds practices in international organizations.
• Provide mediation to facilitate the resolution of workplace conflicts and disputes.
• Analyze and prepare reports to the Management on systemic issues, critically assess policies and approaches, and propose how existing systems can be enhanced where necessary based on all feedback from staff.
• Assist the Ombudsperson in administering the Mediation Scheme.
• Provide staff with consultations and advice on issues or problems involving professional matters or employment conditions in AIIB.
• Maintain an independent process for data collection, analysis, and reporting that safeguards confidentiality, and prepare regular reports based on anonymous aggregate data.
• Guide visitors to identify solutions or options to resolve specific issues in an impartial and equitable manner. Make suggestions or recommendations, as appropriate, on action needed to resolve a disagreement.
• Manage and promote the RWA program by organizing training for RWAs, guiding them in handling specific issues, and encouraging program use among colleagues. Develop and implement communication and outreach initiatives to strengthen awareness and understanding of ombuds services and the RWA program.

Requirements

• Minimum 8-10 years of relevant experience in handling workplace disputes/conflicts (such as performance, discrimination, harassment, compensation and benefits, terminations, and organizational change) and in developing/enhancing the regulations, rules, and procedures in large organizations/companies. At least five years’ experience in a multinational organization and/or a multicultural environment is required.
• Certified mediator qualification is essential.
• Demonstrated analytical, problem-solving, and interpersonal skills. Proven ability to promote organizational value and contribute to a collaborative team environment, build trust among colleagues, work effectively across disciplines with stakeholder groups and senior officials, and organize crosscultural events to achieve the set goals.
• Track record of dealing with confidential matters and work sensitively in multicultural environments, with an established reputation for integrity, sound judgment, fairness, and discretion.
• Experience in designing and delivering training in respectful workplace culture, conflict resolution, negotiation, communication, and related subjects.
• Strong active listening skills.
• Excellent command of oral and written English, including the ability to draft/negotiate/present technical documents. Ability to communicate verbally in Mandarin is an advantage.
• A master’s degree in conflict resolution, organization behavior, psychology, counseling, law, management, or related fields from a reputable university.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance