Local Manager at Frontier Internet in Wallingford, CT | Kablio

Role

Description

customer issues

budget management

service delivery

safety management

market insight

team coaching

Responds to issues identified on Customer Surveys.
Manages a P&L budget to ensure revenue goals and expense targets are met.
Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products.
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
Partners with Human Resources to ensure firm, fair and consistent application of practices/policies and labor agreements in a timely manner.
Partners with marketing to act as the “eyes” and “ears” of the local market to ensure an appropriate competitive response.
Provides feedback, ongoing training, and motivates their team to exceed department goals

Requirements

ccna

pmp

excel

ftth

supervisory

high school

High school diploma or GED required
CCNA, PMP or CWNP a plus
Field Technician work experience preferred.
Ability to lead a team while working under pressure with deadlines.
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must possess a valid state driver’s license with a clean driving record.
Must be able to work in inclement weather.
Supervisory experience in an operations environment or equivalent work / military experience preferred.
Must possess basic PC skills: Excel, Word, Power Point and Outlook.
Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH and data networking.
Ability to communicate and collaborate with internal and external customers as well as labor unions

Benefits

Day one medical, dental, vision and prescription drug plan
3 weeks of paid caregiver leave
Personal & Work Life Balance Resources & Wellness Support Assistance
Tuition Assistance Program
401k match of 50% on 6% of eligible compensation
Up to $10k in adoption program assistance
20 PTO (Paid Time Off) days + 10 paid holidays per year
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we are not sponsoring any visas for this position.

Security clearance

Information not given or found

Company

Overview

Over 20 years

Operational History

The company has been providing services for over two decades, showcasing its experience and commitment to connectivity.

Specializes in delivering service to underserved and rural areas where connectivity options are limited.
Provides tailored solutions for both residential and business customers, focusing on reliability and speed.
Invests heavily in expanding fiber-optic networks to provide cutting-edge broadband services.
Notable for its commitment to improving internet access in remote and underserved regions of the U.S.
In addition to high-speed internet, the company offers bundled services including voice and TV packages.
One of the largest broadband providers in the U.S., with a growing presence in rural and suburban markets.

Culture + Values

“Hold your expertise lightly.” (Humility)
“Seek first to understand.” (Curiosity)
“Feedback makes us better!” (Constructive Feedback, Not Criticism)
“I can’t solve it all; we’ll iterate together.” (Demonstrate a Growth Mindset)
“Set world-class standards and seek every day to deliver radical value.” (Be Brave As You Seek Transformation)
“Be your best self.” (Empowerment & Autonomy)
“Assume generous intent and apply grace.” (Engage with Empathy)
“Be intentional; move out and make something.” (Bias for Action)

Environment + Sustainability

2M Customers

Fiber Customers Reached

Achieved over 2 million fiber customers in 2023, solidifying position as the largest U.S. pure-play fiber ISP.

~1.3M Passings

Fiber Passings Added

Expanded fiber network by adding approximately 1.3 million new passings in 2023 as part of deployment strategy.

Published greenhouse gas emissions baseline in 2023 to inform future reductions
Issued first green bond financing in 2023 to highlight energy efficiencies of fiber network
Launched 'Red Loves Green' fleet initiative, deploying EV installation vehicles
Fiber technology cited as inherently more energy-efficient than copper alternatives

Inclusion & Diversity

#1 Rank

Diversity Ranking

Recognized as the top-ranked company for diversity in Telecom/Broadband category by the California Public Utilities Commission.

Committed to making DE&I “part of the company’s DNA”, not just rhetoric
Leaders reflect workforce; workforce reflects customer base
Every teammate valued and treated equitably in rewards, promotions, pay
Inclusion defined as enabling employees to bring their ‘whole true self’ to work
Established Supplier Diversity Council and supplier tracking for diverse‑owned businesses
Gender representation unspecified–no public numeric breakdown available

Articles

Careers at Frontier

Frontier's Network

Business Solutions

Role

Description

customer issues

budget management

service delivery

safety management

market insight

team coaching

Responds to issues identified on Customer Surveys.
Manages a P&L budget to ensure revenue goals and expense targets are met.
Meets service activation and repair commitment dates, maintains revenue and expense budget objectives and promotes new and existing company products.
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the work place.
Partners with Human Resources to ensure firm, fair and consistent application of practices/policies and labor agreements in a timely manner.
Partners with marketing to act as the “eyes” and “ears” of the local market to ensure an appropriate competitive response.
Provides feedback, ongoing training, and motivates their team to exceed department goals

Requirements

ccna

pmp

excel

ftth

supervisory

high school

High school diploma or GED required
CCNA, PMP or CWNP a plus
Field Technician work experience preferred.
Ability to lead a team while working under pressure with deadlines.
Must be available 24/7 to support off-shift technicians and emergency situations as needed.
Must possess a valid state driver’s license with a clean driving record.
Must be able to work in inclement weather.
Supervisory experience in an operations environment or equivalent work / military experience preferred.
Must possess basic PC skills: Excel, Word, Power Point and Outlook.
Basic knowledge of engineering, plant service center, outside plant functions, electrical circuitry, network installation, maintenance and testing of central offices, as well as HSI/DSL installation, FTTH and data networking.
Ability to communicate and collaborate with internal and external customers as well as labor unions

Benefits

Day one medical, dental, vision and prescription drug plan
3 weeks of paid caregiver leave
Personal & Work Life Balance Resources & Wellness Support Assistance
Tuition Assistance Program
401k match of 50% on 6% of eligible compensation
Up to $10k in adoption program assistance
20 PTO (Paid Time Off) days + 10 paid holidays per year
Same-sex spouse and domestic partner benefits coverage
10 weeks of paid parental leave, & a phased return to work program for new parents

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

we are not sponsoring any visas for this position.

Security clearance

Information not given or found

Company

Overview

Over 20 years

Operational History

The company has been providing services for over two decades, showcasing its experience and commitment to connectivity.

Specializes in delivering service to underserved and rural areas where connectivity options are limited.
Provides tailored solutions for both residential and business customers, focusing on reliability and speed.
Invests heavily in expanding fiber-optic networks to provide cutting-edge broadband services.
Notable for its commitment to improving internet access in remote and underserved regions of the U.S.
In addition to high-speed internet, the company offers bundled services including voice and TV packages.
One of the largest broadband providers in the U.S., with a growing presence in rural and suburban markets.

Culture + Values

“Hold your expertise lightly.” (Humility)
“Seek first to understand.” (Curiosity)
“Feedback makes us better!” (Constructive Feedback, Not Criticism)
“I can’t solve it all; we’ll iterate together.” (Demonstrate a Growth Mindset)
“Set world-class standards and seek every day to deliver radical value.” (Be Brave As You Seek Transformation)
“Be your best self.” (Empowerment & Autonomy)
“Assume generous intent and apply grace.” (Engage with Empathy)
“Be intentional; move out and make something.” (Bias for Action)

Environment + Sustainability

2M Customers

Fiber Customers Reached

Achieved over 2 million fiber customers in 2023, solidifying position as the largest U.S. pure-play fiber ISP.

~1.3M Passings

Fiber Passings Added

Expanded fiber network by adding approximately 1.3 million new passings in 2023 as part of deployment strategy.

Published greenhouse gas emissions baseline in 2023 to inform future reductions
Issued first green bond financing in 2023 to highlight energy efficiencies of fiber network
Launched 'Red Loves Green' fleet initiative, deploying EV installation vehicles
Fiber technology cited as inherently more energy-efficient than copper alternatives

Inclusion & Diversity

#1 Rank

Diversity Ranking

Recognized as the top-ranked company for diversity in Telecom/Broadband category by the California Public Utilities Commission.

Committed to making DE&I “part of the company’s DNA”, not just rhetoric
Leaders reflect workforce; workforce reflects customer base
Every teammate valued and treated equitably in rewards, promotions, pay
Inclusion defined as enabling employees to bring their ‘whole true self’ to work
Established Supplier Diversity Council and supplier tracking for diverse‑owned businesses
Gender representation unspecified–no public numeric breakdown available

Articles

Careers at Frontier

Frontier's Network

Business Solutions