Lead Tech / Crew Chief

Description

• Prepares and or reviews documentation to include notes, photos and have documents signed by customer according to company policies using software to ensure reimbursement from insurance companies
• Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when necessary
• Ensure safety standards are being followed during all active jobs
• Communicates customer issues, job activities with key company staff
• Interfaces with adjusters in person, over the phone, and virtually to resolve issues and answer questions about the loss
• Completes assigned jobs according to company processes and carrier standards, maintains quality control, manages technician(s) assigned to job
• Report to work on time in a clean, complete uniform
• Resolves issues with customers communicates customer issues, daily job activities with key company staff
• Role models customer service expectations with home owners, adjusters, vendors etc.
• May train new technicians or key operational team members
• Retrieves work orders, ensures appropriate equipment and supplies are loaded on truck needed for job, arrives to work site
• Performs daily monitoring and required activities on all active jobs to residential and/or commercial customers with a sense of urgency
• Read and follow product label usage instructions

Requirements

• Good verbal and written and communication skills
• Must be able to prioritize activities and meet deadlines
• High school graduate or equivalent
• Experience with using Xactimate is preferred but not required
• Strong problem solving and customer service skills
• Knowledge of disaster restoration or construction industry
• Strong problem-solving skills
• ASD – Applied Structural Drying Technician - Required
• Proficient with using mobile software to enter data
• Be exposed to various inside and outside working conditions: The change of environment such as with or without air conditioning and heating.
• Strong verbal and written and communication skills
• Valid driver's license and satisfactory driving record
• Experience in training and managing others
• WRT – Water Damage Restoration Technician - Required
• Knowledge of disaster restoration industry
• OCT – Odor Control Technician - Preferred
• Stand and walk for extended periods of time. Lifting, squatting, crawling and crouching is required.
• Experience with entering data using a tablet or mobile phone
• FSRT – Fire & Smoke Restoration Technician - Preferred
• Valid Drivers’ License and satisfactory driving record

Benefits

• 401(k) matching
• Free uniforms
• Health Insurance Stipend

Training + Development

Interview process

Visa Sponsorship

Security clearance