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Service Center Coordinator
Balfour Beatty Plc
Coordinating work order transactions, ensuring compliance with policies, monitoring and validating work orders for accuracy, and providing training and reporting to support continuous improvement in service center operations.
16d ago
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Great Falls, MT
Onsite
Company Size
26,000 Employees
Service Specialisms
Construction services
Support services
Infrastructure investments
Project management
Engineering
Asset operation and maintenance
Infrastructure financing
Rail construction
Sector Specialisms
Residential
Off-site solutions
Pipe fabrication and installation
Infrastructure Investments
Construction Services
Support Services
Civil engineering
Building
Role
What you would be doing
work order management
policy adherence
work order compliance
process improvement
compliance monitoring
work order accuracy
- Participate in periodic policy reviews and recommend updates to reflect operations changes and best practices.
- Monitor adherence to Work Order Gatekeeper process and report compliance issues to leadership
- Provide real-time coaching and guidance to maintenance teams on ensuring work order completion meets documentation requirements.
- Assist with correcting work order discrepancies, preventing unauthorized changes, and ensuring compliance with Gatekeeper controls.
- Support cancellation and duplication review processes, ensuring all changes follow proper approval protocols.
- Ensure all work orders maintain an audit-ready status for Operational Assurance and compliance reviews.
- .Identify and escalate recurring compliance failures to leadership for corrective action and process improvements.
- Ensure all work order notes and updates are timely, accurate, and detailed for transparent tracking
- Assists in assigning work orders to Maintenance Technicians/Vendors in accordance with skills/abilities/specialties.
- Work collaboratively with local and regional leadership to address knowledge gaps and improve policy adherence across all levels
- Act as a liaison between onsite teams and leadership to ensure policies are followed and work orders meet established standards
- Track work order trends, identify inefficiencies and potential compliance issues and provide corrective recommendations to leadership.
- Conduct daily reviews of open work orders to verify data accuracy, status updates, and compliance with Work Order Management policy.
- Monitor that each technician is scheduled with a full day of work
- Assist in the weekly audit of completed work orders to verify labor, materials, photos, and resident acknowledgments are properly recorded.
- Assist in the development and implementation of process improvements to enhance work order accuracy and efficiency.
- Process and validate work orders to ensure proper categorization, priority level and completeness.
- Train onsite teams on Work Order Management policy, data accuracy, and system processes to ensure consistency in execution.
- Contribute to best practices for work order processing.
What you bring
high school diploma
gatekeeper
outlook excel word
problem solving
customer service
driver’s license
- High School Diploma or GED required.
- Work Gatekeeper framework compliance training
- Proficiency with Outlook, Excel and Word.
- Strong problem-solving, project management, and organizational skills
- Ability to travel up to 20%
- Ability to communicate effectively across multiple levels of the organization
- Strong data entry and documentation skills with high attention to detail
- Minimum of two (2) years of customer service and administrative experience
- Relevant industry and leadership experience preferred
- Possession of a valid, state-issued driver’s license and safe driving record is also required.
- Work order Management system training
- Robust PTO to include, sick, floating holidays, vacation, and personal days
- Company paid short-term and long- term disability, parental leave.
- 401K plan with employer matching
- Discretionary bonuses
- 2 Volunteer Days per year
- Health, Flexible Spending and Dependent Care Accounts
- Medical and Dental Insurance 1st of the month following employment
- Company paid life insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted
People also searched
Company
Overview
1909
Year Founded
The company was established in 1909, marking the beginning of its infrastructure legacy.
£10 billion
Annual Revenues
The company generated around £10 billion in revenue during the 2024 financial year.
FTSE 250
Stock Exchange Ranking
The company is listed among the top 250 firms on the FTSE Stock Exchange.
- It finances, designs, constructs and maintains roads, rail, energy plants, water systems, buildings and communities.
- Active across the UK, US, Hong Kong and Canada, it's known for ventures like HS2, Crossrail and major highway upgrades.
- Known for innovation, it uses digital tools, off-site manufacturing and automated plant to enhance safety and efficiency.
- An unusual highlight: it pioneered the Automated Cone Laying Machine, boosting roadworker safety on live highways.
- They focus on creating customer value and driving continuous improvement.
- They are distinguished by their highly skilled colleagues and partners.
- They deliver on their promises and prioritize doing the right thing.
- They prioritize personal safety above all else.
- They act responsibly to protect and enhance the planet and society.
- They foster a culture of positive communication.
- They collaborate tirelessly with their team and partners.
- They encourage growth and development continuously.
- They are committed to making a meaningful impact.
- They value every individual and their contributions.
Net Zero by 2045 & 2050
Emissions Reduction Targets
Aiming to achieve net zero for Scope 1 & 2 emissions by 2045 and Scope 3 emissions by 2050.
50% Emissions Cut by 2030
Carbon Reduction Goal
Joined the UN Race to Zero, committing to halve 2020 carbon emissions by 2030.
40% Waste Reduction
UK Waste Intensity Target
Achieved a 40% reduction in UK waste intensity in 2023.
£3B Social Value by 2025
Community Investment Goal
Aiming to create £3 billion of UK social value by 2025, accelerated from the original 2030 target.
- Over 300 people trained in Carbon Literacy by December 2023; 75% of UK highways procurement team completed Carbon Conscious Procurement training
- Joined the UN Race to Zero – achieving net zero by 2050
- Joined Cement 2 Zero trial to develop zero-emission cement, backed by £6.5 million government funding
- First construction company to secure Scottish Government funding to retrofit fleet to dual-fuel, aiming for ~40% carbon reduction per vehicle
60% by 2030
Minority Ethnic & Black Representation
Target to increase representation of Minority Ethnic and Black colleagues in the UK workforce by 60% from the 2021 baseline.
50% by 2030
Female Colleagues
Target to increase representation of female colleagues in the UK workforce by 50% from the 2021 baseline.
- Board‑level sponsorship for equality, diversity & inclusion by Group CEO Leo Quinn
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