Customer Success Manager (VDC) - cmBuilder

Description

• Build and maintain strong customer relationships to drive customer satisfaction and loyalty
• Conduct regular check-ins to ensure alignment with customer objectives
• Document and advise on internal documentation including playbooks and best practices
• Develop, produce, and manage educational content such as user guides, onboarding videos, webinars, and tutorials
• Develop onboarding plans and help onboard new customers, ensuring their users are successful using cmBuilder
• Participate in product roadmap discussions to advocate for features that benefit our customers
• Leverage expertise in BIM/VDC and construction to provide guidance to customers
• Collaborate with go-to-market and product teams to relay customer feedback and contribute to product enhancements
• Create 4D simulations in cmBuilder, BIM modeling, and data management
• Collect, track, and report on KPI data
• Provide exceptional support to users, addressing questions and resolving issues promptly

Requirements

• Field experience in the construction industry and/or cmBuilder experience is a strong plus!
• Strong problem-solving abilities and a customer-centric mindset
• Proven experience with BIM/VDC processes and proficiency in industry standard software such as Autodesk Suite, Procore, and Bluebeam
• Highly organized and detail-oriented; able to multi-task and prioritize
• Ability to build and navigate 3D models, and familiar with 3D scans
• Proficient in contract documents, drawings, and schedules
• Minimum of 2-5 years of experience in BIM/VDC, construction, and/or construction-tech environment
• Excellent communication and interpersonal skills
• Willingness to travel to customer sites and industry events if needed
• Degree in Engineering, Construction Management, or a related field (or equivalent construction experience)

Benefits

• Career growth - your performance will influence the trajectory of our company, allowing you to progress in our fast-paced team
• Awesome team - we have regular events, contests, volunteer days, and much more! We're in business to build a great company, collaborate with amazing customers, and have fun
• Rewarding work - we provide simple solutions to the construction industry's most complex problems, and you will directly see your impact on our customers' projects around the world!
• Development budget - we'll help you reach your full potential by providing resources for any courses that will help you #getbettereveryday
• Variable: Opportunity for quarterly incentive pay
• Base: $80,000 - $100,000, commensurate with relevant experience.

Training + Development

Interview process

Visa Sponsorship

Security clearance