Description

• Actively contribute to the development of the product roadmap.
• Coordinate training for both new and existing products.
• Prioritize and drive actions necessary to drive root cause determination and to address issues identified in root cause analyses.
• Contribute to the monthly tracking and categorization of customer complaints
• Maintain electronic records of all work.
• Maintain a clean and safe work environment.
• Interact with suppliers, customers, customer service, sales and production staff to assure customer satisfaction and complaint resolution.
• Prioritize and coordinate the needs of customers, marketing, sales and customer service in managing how time on the job is utilized
• Visit customer sites as required to troubleshoot issues
• Substrate and surface preparation
• Address technical complaints referred by marketing, sales or customer service.
• Coordinate competitive product benchmarking activities.
• Answer product application questions on a daily basis
• Interact with customers to satisfy their issues while protecting ICP’s interests.
• Investigate complaints to determine root cause.
• Follow ICP Construction policies.
• Lead the market introduction activities for new products.
• Serve as a primary stakeholder in establishing new product development priorities.
• Serve as a key voice in the establishment of new product performance requirements.

Requirements

• Aptitude in using appropriate tools
• Telephone skills
• Excellent Time Management: use time management skills to prioritize customer calls and quickly address all customer tech inquiries.
• Computer Skills - working knowledge and experience using MS Office Suite.
• Understand how to read and interpret Technical Data Sheets
• Ability to ask questions and gather information from customers needed to be able to diagnose issues effectively.
• Ability to work in and around an industrial laboratory setting.
• Paint preparation and mixing methods
• Have general coatings knowledge and/or experience in the paint and coatings industry
• Basic knowledge of spray equipment and operation
• Experience in dealing directly with customers.
• Ability to travel locally (driving) and nationally.
• Willingness to follow prescribed policies & procedures.
• Excellent listening and verbal communication skills.
• Ability to make decisions based on data
• Communication Skills
• Conscientious with great attention to detail
• Detail orientation and ability to follow standard operating procedures.
• Communicate root cause results verbally and in a formal reports to appropriate internal personnel.
• 5+ years of experience in architectural paints and coatings or a related field.
• Application techniques and applicator materials
• Problem solving skills including experience in investigating and resolving technical issues.
• Ability to teach and train others on technical details
• Track record of driving results with an appropriate sense of urgency.
• Recognizes personal strengths and weaknesses and comfortable drawing on the strengths of others to deliver results.
• E-mail and technical report writing skills.

Benefits

• Progressive paid time off policy that empowers you to take the time you need to recharge
• Compensation: $75,000 – $90,000 a year. Actual pay is dependent on candidates’ overall skills for the role
• 401K Employer contribution plan, with eligibility the first of the month following 90 days of employment
• Excellent health, dental and vision insurance packages to fit your needs
• Annual bonus eligible

Training + Development

Interview process

Visa Sponsorship

Security clearance