Customer Care Representative (48608)

Description

• Collect and record customer feedback and information, and share with appropriate departments and team members
• Foster and maintain relationships with customers to improve retention rate
• Promptly respond to customer questions submitted via email
• Process tickets for customers when necessary
• Obtain necessary information from customers to adequately follow up
• Field incoming phone calls and respond to customers using various forms of communication
• Answer customer questions and provide information to resolve any issues
• Attend all required customer service-related meetings
• Maintain updated knowledge of all company services in order to provide adequate education to customers
• Document important customer information for future reference

Requirements

• 2+ years of experience in a customer service-related role
• Organizational skills with the ability to manage numerous projects and priorities at once
• High school diploma or GED equivalent
• Ability to thrive in a fast-paced and sometimes high-pressure environment
• Basic computer skills, familiarity with Microsoft products, and excellent phone disposition
• Ability to foster and maintain positive relationships
• Outstanding customer service and communication skills (written and oral)
• Willingness to work independently or as part of a team

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance