Customer Care Representative (48608) at Juniper in Fort Myers, FL | Kablio
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Customer Care Representative (48608)
Juniper
A landscaping company offering residential and commercial outdoor solutions.
Provide customer service via phone, email and tickets, answering questions and supporting clients.
1 months ago ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Fort Myers, FL
Office Full-Time
Company Size
201 Employees
Service Specialisms
Landscape architecture
Landscape planning
Landscape construction
Irrigation construction
Landscape design
Horticulture management
Agronomy management
Landscape installation
+3 more
Sector Specialisms
Landscape Architecture
Planning
Landscape Construction
Irrigation Construction
Horticulture Management
Agronomy Management
Commercial Landscaping
Residential Landscaping
+1 more
Role
Description
ticket processing
customer feedback
call handling
email response
knowledge management
documentation
Collect and record customer feedback and information, and share with appropriate departments and team members
Foster and maintain relationships with customers to improve retention rate
Promptly respond to customer questions submitted via email
Process tickets for customers when necessary
Obtain necessary information from customers to adequately follow up
Field incoming phone calls and respond to customers using various forms of communication
Answer customer questions and provide information to resolve any issues
Attend all required customer service-related meetings
Maintain updated knowledge of all company services in order to provide adequate education to customers
Document important customer information for future reference
Requirements
2+ years
microsoft
high school
communication
teamwork
organization
2+ years of experience in a customer service-related role
Organizational skills with the ability to manage numerous projects and priorities at once
High school diploma or GED equivalent
Ability to thrive in a fast-paced and sometimes high-pressure environment
Basic computer skills, familiarity with Microsoft products, and excellent phone disposition
Ability to foster and maintain positive relationships
Outstanding customer service and communication skills (written and oral)
Willingness to work independently or as part of a team
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
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Company
Overview
Founded with a vision to transform outdoor spaces, Juniper has grown into a trusted name in landscaping.
With a focus on customer satisfaction, they ensure each project is completed on time and to the highest standard.
From lush garden designs to efficient irrigation systems, their expertise spans across various landscaping services.
Their experience includes designing and maintaining landscapes for various types of properties, ensuring long-lasting beauty.
Juniper's skilled team brings a creative touch to every project, whether it's for a private residence or a corporate campus.
They have earned a reputation for reliability and attention to detail, consistently exceeding client expectations.
The company specializes in creating personalized, high-quality landscaping solutions for both homes and businesses.
Culture + Values
Sense of urgency
Constant communication
Mission over ego
We do what we say
Relentlessness
Growth and adaptation
Living Our Values Everyday (L.O.V.E.)
Environment + Sustainability
100k Trees
Trees Planted
Supporting carbon sequestration and green cover expansion.
200 Acres
Growing Operation
Ensures high-quality, locally propagated plant stock.
1,000 Acres
Land Services
Services land to support environmental initiatives.
Launched a company-wide eco-friendly initiative called Juniper Cares.
Offers integrated services including irrigation, water management, pest control, and fertilization to optimize resource use and reduce waste.
Inclusion & Diversity
Launched the WILD Initiative (Women In Landscaping Dominate) to attract, develop, and retain top female talent.
Committed to fostering an inclusive environment that values diverse cultures, ethnicities, genders, and backgrounds.
Integrates diversity and inclusion programs, such as LEAP, to enhance gender representation within organizational leadership.
Articles
Portfolio
Juniper Sync (customer portal)
Careers