Guest Relations Executive

Description

• Co-ordinate with night shift front office executive to ensure details of large parties are received and badges are ready for allocation on arrival.
• Greet visitors/clients providing a friendly, courteous front office service reflecting the corporate image of the client.
• Handling client/visitors/sponsors complaints/feedbacks and other related problems and communicate to next level or as per escalation matrix.
• Ensure safety briefing to the client/visitor/interview candidates and provide necessary emergency/safety brochures.
• Assisting with special needs for visitors with disabilities.
• Ensuring basic cleanliness of lobby, lifts and public area.
• Site personnel are notified of guest’s arrival immediately and follow up calls made where guests are not picked up coordinating with the host/sponsor.
• Ensure the laptop details are scanned and check for Govt. ID’s.
• Ensure Accenture specific processes/manuals is followed.
• Participate in Emergency Evacuation procedures including crisis management and business continuity.
• Issue visitor badges/temporary card/service badge/new joiners ID & access card. Follow up for the return of respective ID/access cards with respective stake holders.

Requirements

• Visitor admission is properly authorized.
• Maintained visitor log book and book taxis if required

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance