A leading distributor of plumbing, heating, and industrial supplies.
Process sales orders/bids, provide customer service, and assist with project estimating.
9 days ago ago
Junior (1-3 years)
Full Time
Richmond, VA
Office Full-Time
Company Size
4,300 Employees
Service Specialisms
Plumbing supplies
HVAC supplies
Industrial supplies
Pool supplies
Waterworks solutions
Commercial & industrial supplies
Online ordering & e‑commerce services
Sector Specialisms
Plumbing
HVAC
Pool Supplies
Industrial
Commercial
Residential
Infrastructure
Waterworks
Role
Description
returns processing
order processing
data analysis
reporting
customer relations
sales growth
Successfully complete required safety and compliance training programs as assigned.
Process Inside Sales returns and refund paperwork in accordance with Company policy and procedure.
Support the Product Manager's activities as needed.
Build influential relationships and trust with customers and vendors through open and interactive communication.
Complete various daily, weekly and monthly reports.
Communicate to the Profit Center Manager and Credit Manager any changes in a customer's business that might cause a credit risk.
Assist customers who pick up their order at our Profit Center.
Investigate and resolve customer problems and address pricing deductions and material returns timely and in accordance with Company policy and procedure, following up to ensure resolution and customer satisfaction.
Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, customer contact files, and to analyze customer data.
Identify opportunities for value-added services and articulate our solutions.
Accurately process Sales Orders and Bids generated through telephone sales transactions.
Find innovative ways to grow sales with existing customers and become their trusted advisor.
Requirements
product knowledge
customer service
english
material handling
computer systems
inside sales
Knowledge of products sold in the Profit Center preferred
Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.
Demonstrate outstanding customer service, telephone/verbal communication, and generous listening skills.
Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.
Read, write, speak, and understand English.
Be able to learn to operate warehouse material-handling equipment.
Be able to build positive working relationships and inspire teamwork with co-workers.
Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.
Be able to learn and operate the computer related systems used to process orders.
Experience in customer service or inside sales
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Since 1858
Year Founded
The company has been in operation since 1858, reflecting its long-standing history and legacy in the industry.
Grown into a nationwide distributor with hundreds of locations across the U.S.
Specializes in plumbing, heating, industrial supplies, and waterworks products, serving both residential and commercial sectors.
Supports projects ranging from residential home systems to large-scale infrastructure developments.
Committed to providing quality products and expert customer service.
Operates with a decentralized model, allowing individual locations to meet unique customer needs.
Expanded offerings to include sustainable and efficient technologies, such as water-saving solutions.
One of the few family-owned businesses in the industry, maintaining a strong reputation built on trust and reliability.
Culture + Values
We are a people-centric company that thrives on integrity, accountability, and respect.
We emphasize teamwork and collaboration to achieve common goals.
We take pride in offering opportunities for growth and professional development.
We are committed to delivering quality products and services that exceed customer expectations.
We operate with a sense of responsibility and a commitment to long-term relationships.
Environment + Sustainability
2050 Net Zero target
Environmental Commitment
Committed to achieving Net Zero emissions by a specific future date.
Committed to reducing environmental impact through sustainable practices.
Focus on reducing energy usage and minimizing waste across all operations.
Prioritize sustainable product offerings for environmentally friendly solutions.
Implemented energy-efficient technologies to reduce their carbon footprint.
Inclusion & Diversity
Committed to fostering an inclusive and diverse workplace where all employees are treated with respect and fairness.
Programs implemented to attract and retain diverse talent.