Inspections Manager

Description

• Manage field productivity through clearly defined processes and procedures. Require field supervisors to develop a business rhythm using measurable metrics evaluate performance.
• Develop, implement, and regularly review (monthly) the Inspection Department business plan with Service Manager. Facilitate the development of strategic action plans for the key 3-4 specific activities determined to drive the highest impact on the Inspection business. Maintain on call and vacation scheduling for all the ACE technicians.
• Promote MDQ program and on the spot repairs if applicable and approved.
• Develop and implement Personal Development Plans with Service Manager for all employees. All employees will be granted performance reviews to discuss YTD behavioral and performance goals.
• Ensure that the budget, forecasting and margin expectations for ACE Inspection business are being met.
• Work with the technicians to review daily work of Inspection Department to understand what was completed, which calls were left open and why, as well as a review of long-term inspections to ensure they are on target with the completion date. Review of the current day’s schedule.
• Work with Deficiency Sales Team to deliver conversions and grow T&M
• Emphasize safety daily for all Inspection Department employees. Ensure all required programs are completed in a timely fashion.
• Providing Scheduling and management support.
• Facilitate management of inventory process through regular, truck inventory management and monthly cycle counts.
• Conduct regular follow up meetings to confirm compliance and achievement of plans.
• Conduct regular calls with field Supervisors and communicate daily with Inspection Despatchers to ensure all scheduling is up to date and deal with any issues they may be having.
• Work with Service Manager and CCR’s to continue the Top 100 Customer Visit program, utilizing both the district service team as well as the district sales team. Work with Service Manager to utilize the customer cancellation process within your district, driving to achieve a Retention Rate of greater than 92%.
• Increase Inspection Department tasks per day to adhere to company expectation.
• Be involved with any Inspection Department AR dispute issues.
• Work with Service Manager on hiring and staffing decisions necessary based on financial performance of the business and employee performance, embracing Diversity with every new hiring decision.
• Facilitate all on-boarding activities for any new service employees. Assign formal mentor and develop a written plan with measurable goals and timeline.
• Establish a Sales Lead Incentive and Upsell goal per Supervisor / Inspector, with monthly progress updates.
• Responsible to deliver On-Time Inspections are at or better than 98.5%.

Requirements

• Three (3) years in the Fire & Safety industry.
• Ability to work flexible hours including weekends to meet customer requirements.
• Able to work in unusual and sometimes difficult position such as climbing ladders, scaffolding and high lift equipment up to 40 feet, working within ducts, crawl spaces, above ceilings, etc.
• Willing to travel out of town a required by the position.
• Minimum of 1 year in a supervisory role.
• Three plus years of field supervisory experience
• Able to obtain and retain any licenses that are required by National, State and Local codes.
• Capable of performing physical labor to include carrying and moving equipment and tools up to 50-70 lbs.
• Leadership, team building, administrative abilities, organizational skills
• Successful completion of the Inspector Entrée Course (Electrical or Sprinkler)
• Knowledge of local and national fire code requirements.
• High school or equivalent.
• Ten years in the Fire & Safety industry
• Ability to work in the field at least one day per week
• Proficient with MS Office as well as online systems. Knowledge of Oracle a plus
• Knowledge of local and national Fire & Sprinkler code requirements
• Associate degree preferably in a business or engineering discipline or equivalent experience

Benefits

• JCI Employee discount programs (The Loop by Perk Spot)
• Three weeks paid vacation in a calendar year/holidays/sick time/three PTO days in a calendar year.
• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one.
• Competitive base salary and a comprehensive bonus program.
• Extensive product and on the job/cross training opportunities

Training + Development

Interview process

Visa Sponsorship

Security clearance