Leader, Housing Programs

• Develop and execute continuous improvement initiatives and innovative programs to enhance resident outcomes, portfolio performance, financial sustainability and advance CH's social mandate.
• Coach, mentor and develop direct reports and supporting leaders to foster the desired culture of Calgary Housing, including a psychologically safe and inclusive workplace.
• Provide change leadership to staff and lead transformation initiatives within Calgary Housing.
• Accountable for the performance and delivery of housing programs of up to 2,700 homes of social and mixed-market housing and delivery of the rent subsidy program. Develop effective and productive relationships with key partners including Government of Alberta to inform housing policy and programs.
• Ensure timely and accurate information and reporting to funders including critical incidents. Develop annual work plans to achieve business objectives and strategies.
• Execute strategies to improve performance of housing portfolios and programs with a focus on resident outcomes. Coordinate across corporate divisions to develop short and long-term strategies to improve programs and business operational effectiveness.
• Ensure policies and processes are in place to achieve excellent customer service and effective operations and respond and mitigate where gaps are identified.
• Develop a culture of excellence in customer service working effectively internally and externally to support positive housing outcomes for residents.
• Support the Vice President, Customer Experience, with ongoing public relations surrounding Customer Experience with partners and elected officials.
• Monitor budgets to ensure budget targets are being met and develop and implement mitigation strategies impacting budgets and financial performance.

• Ability to build strategic relationships, project management, business and political acumen with creative problem-solving skills.
• Successful applicants must provide proof of qualifications.
• Experience in the delivery of property management and/or affordable housing programs is required.
• A degree in a Human Services field, Public Policy or Business Administration with at least 10 years of experience in affordable housing or non-profit management; OR
• A security clearance will be conducted.
• Success in this position requires strong leadership, conflict resolution and excellent communication skills.
• A Master's degree in a Human Services field, Public Policy or Business Administration and at least 7 years of experience in affordable housing or non-profit management.

If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, join The City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.

Workstyle: This position may be eligible to work from home for at least part of the time as one of several flexible work options available to City employees. These arrangements depend on the operational requirements of the role, employee suitability, and are subject to change based on operational needs and corporate direction.