Build strong cross-department relationships to support knowledge sharing and smooth customer journeys
Maintain accurate performance reporting, documentation, and adherence to governance, GDPR, and policy requirements
Support the Customer Service Standby rota and provide flexibility to meet business needs in a fast-paced environment
Foster a culture of innovation and continuous improvement aligned with business and C-Mex objectives
Lead or contribute to projects that support Domestic Customer Service goals
Build an engaged, high-performing team through regular coaching, support, and clear communication of business priorities
Lead by example, representing the business professionally and driving strong team performance aligned with C-Mex goals
Manage customer escalations and act as a key escalation point for complex situations
Drive excellent customer service by empowering the team to take ownership of issues and deliver quick, effective resolutions
Requirements
ms office
customer service
problem solving
leadership
communication
degree
Confident with leading teams, managing performance, and delivering service improvements
Highly organised with the ability to re-prioritise and meet deadlines in a fast-paced environment
Able to remain calm and focused in challenging situations
Confident IT user with strong MS Office skills
Significant experience in Customer Services, ideally within the utilities sector
Effective problem solver, able to make sound decisions and find creative solutions under pressure
Motivational leadership style with the ability to engage and inspire others
Strong communication, influencing, and negotiation skills
Recognised qualification in business, performance, delivery, or coaching or a degree level education, or equivalent working experience
Benefits
Enjoy free eye tests and discounts on frames and lenses at Specsavers
Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
Buy or sell annual leave to offer you extra flexibility
Share your parental leave and split your time off to care for your child how you choose
A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage and more
We offer free car parking at the majority of our sites
A discretionary Bonus
Look after your wellbeing with our Champion Health support platform
At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen, together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
Invest in Pennon Group Plc through our employee share schemes
Competitive Contributory Pension
Flexible approach to working hours and willingness to participate in company standby arrangements
Take up to 26 weeks’ additional maternity leave
We support our people by offering a free, confidential Employee Assistance Programme
Generous holiday allowance plus bank holidays
Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
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Security clearance
Information not given or found
Company
Overview
30 Years
Experience in Water Services
The company has extensive experience providing water services to the region.
2,000 Employees
Dedicated Staff
The company employs a large team to deliver vital water services.
1.6M People
Serving the Community
The company plays a vital role in managing the water supply for over 1.6 million people across multiple regions.
South West Water is a leading provider of water and wastewater services, covering Cornwall, Devon, and parts of Dorset.
The company is known for pioneering innovation in water treatment and sustainability efforts across its service regions.
Specializes in providing clean, safe water and efficient wastewater treatment to both residential and commercial customers.
Committed to ensuring the highest standards of water quality and environmental stewardship in all its operations.
One of the standout projects includes the upgrade of wastewater treatment facilities to meet growing demand and environmental standards.
South West Water's operations span a variety of sectors, including residential, commercial, and industrial water services.
Culture + Values
Trusted
Collaborative
Responsible
Progressive
Environment + Sustainability
100k tonnes CO₂
Operational carbon emissions target
The company aims to achieve net zero by 2030 by reducing operational carbon emissions by up to 100,000 tonnes of CO₂.
100%
Electric vehicle fleet
The company operates a 100% electric car and van fleet, contributing to reduced emissions.
250k trees
Tree planting initiative
The company plans to plant 250,000 trees by 2025 to support reforestation and carbon sequestration.
£2.5B investment
Sustainability investment
The company has committed £2.5 billion from 2025–2030 for storm overflow reduction, nutrient pollution prevention, and biodiversity conservation.
Biogas capture from wastewater treatment and use for vehicle fuel or grid injection
Hydro-electric generation at Mary Tavy, solar PV and wind on-site
Reducing leaks by 15%
Restoring peatland to store carbon and enhance biodiversity
Since 2019, nature-based solutions include managing 126,733 ha land, restoring 3,907 ha peatland
Inclusion & Diversity
30%
Gender Diversity Target
Committed to increasing gender diversity in boardrooms and business leadership.
10k Interns
Black Internship Initiative
Supporting the 10,000 Black Interns initiative to expand career opportunities.
Disability Confident employer
Women’s Network, LGBTQ+ Network, and other employee networks influencing business direction
Mental Health Awareness Month, Black History Month, and guest‑speaker events hosted
Company‑wide statement: “Be Rock Solid – Build trust and be trusted”; “Be You – bring your best… make your mark”; “Be the Future – Embrace change. Drive Progress. Own the challenge.”