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SERVICENOW QUALITY & EXCELLENCE ANALYST
Ramboll
Conduct ServiceNow QA audits, analyze metrics, improve HR processes, and report dashboards.
2d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gurugram, Haryana, India
Hybrid
Company Size
18,000 Employees
Service Specialisms
Engineering and Design
Management Consulting
Mechanical and Electrical Engineering
Project Management
Construction Management
Master Planning
Environmental and Nature‑based Solutions
Smart Mobility
Sector Specialisms
Energy
Infrastructure
Industrial
Buildings
Transport
Water Resources
Utilities
Government
Role
What you would be doing
servicenow monitoring
dashboard reporting
data analysis
qa audits
process documentation
cost reduction
- Asist the RSC HR head to ensure the uniformity of service delivery in geographically scattered organizations
- Reduces the overall organization costs through more effective HR procedures.
- Develop and maintain documentation related to quality assurance process managed by Global HR Operation team.
- Monitor and report on the performance of workflows and processes within ServiceNow.
- Dashboard prepared on Internal / External Audit
- Analyze data and metrics from ServiceNow to identify trends, performance issues, and areas for improvement. -Collaborate with ServiceNow Product Owner to share the requirements and implement enhancements related to ServiceNow Dashboard
- Conduct regular quality assurance audits of the ServiceNow platform to ensure compliance with internal standards and best practices.
- Analyst will be responsible for ensuring the quality and efficiency of our ServiceNow platform by conducting regular audits, identifying areas for improvement, and implementing best practices.
- Ensure the processes are ready for auditing and testing.
What you bring
servicenow
powerbi
excel
mba
problem solving
5-8 years
- Able to take initiative, and act with confidence
- Data Integrity: Ability to ensure data accuracy and integrity within ServiceNow through effective governance practices.
- Able to track progress and submit timely reports and documentation
- Problem Solving: Skilled at identifying issues, conducting root cause analysis, and devising effective solutions. -Automation: Knowledge of automating routine tasks and workflows within ServiceNow to drive efficiency and reduce manual efforts.
- MBA in HR / quality management, applied statistics or relevant course. .
- Knowledge and experience of working in multinational company's
- Excellent communication and collaboration skills.
- Proven experience in conducting quality assurance audits and creating detailed reports
- Experience working in a fast-changing environment
- The ability to understand and navigate a complex, relationship-based matrix organization to achieve key objectives.
- Technical Expertise: Proficient in PowerBi Dashboard, Excel and ServiceNow modules
- Ability to work independently as well as collaboratively within a team environment.
- Being able to adopt a team-oriented approach to solving problems.
- Excellent communication skills.
- Expert in BI tool, Visio, Minitab, excel , Presentation etc.
- Strong experience of working in Global HR Shared Service centre environments.
- Having 5-8 years of experience in documentation of SOP’s, processes, auditing and testing of processes
- Ability to build strong stakeholder relationships across multiple geographies.
- The ability to build relationships and trust, so your business colleagues see you as their partner, focusing on creating value for the business.
- This role requires strong analytical skills, attention to detail, and a deep understanding of ServiceNow and Dashboard knowledge.
- Ability to collaborate with virtual Global teams/ Stakeholders.
- Opportunity to work with varied work tasks, across the organization.
- Opportunity to develop and influence your own area of responsibility.
- Investment in your development
- A challenging and interesting workday characterized by continuous learning, in an environment where you have many to spar with and learn from.
- Health score card of the processes and Department
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
35 Countries
Global Presence
The company has expanded its operations to over 35 countries worldwide, showcasing its international reach and influence.
Revenue 2022
Annual Revenue
The company achieved a revenue of DKK 16 billion in 2022, reflecting its strong financial performance.
Net Income 2022
Profitability
With a net income of DKK 937 million in 2022, the company demonstrated consistent profitability and growth.
- Evolved from a Nordic firm into a multinational player with offices in over 35 countries.
- Renowned for landmark infrastructure: Öresund Bridge, Great Belt Bridge, Copenhagen Opera House, Tate Modern extension.
- Offers multidisciplinary services spanning structural design, geotechnical, HVAC, traffic, environmental and digital engineering.
- Typical projects include urban transport systems, cultural icons, energy plants, water infrastructure and environmental assessments.
- Unusual engagements: projects in Antarctica and immersive tunnels like Fehmarn Belt.
- Owned by an independent foundation, enabling long-term investment in innovation and reinvestment into the firm.
- Focus on cultivating meaningful insights and achieving high standards in all endeavors.
- Commitment to ethical practices and understanding customers' and team members' needs.
- Encouraging collaborative environments where everyone feels confident to contribute ideas and take ownership of their roles.
- Create a positive work atmosphere where employees can engage with their work enthusiastically.
90% reduction
GHG Emissions Target
Achieve a 90% reduction in greenhouse gas emissions across scopes 1, 2, and 3 by 2040, with the remaining 10% neutralized through carbon removal.
53.9% reduction
Scope 1 & 2 Emissions
Aim to reduce scope 1 and 2 emissions by 53.9% by 2030.
70% suppliers
Science‑Based Targets
Ensure that 70% of suppliers (by emissions) have science‑based targets by 2028.
40% EVs
Electric Vehicle Fleets
Over 40% of company fleets in multiple European countries are electric vehicles.
- Approved by Science Based Targets initiative (May 2024)
- Exiting oil & gas exploration before end‑2025; redeploying expertise to renewables
- ISO 14001‑certified environmental management system
37% Women Workforce
Global Workforce Demographics
The company has 37% women representation across the total workforce as of 2023.
32% Women Top Management
Top Management Gender Representation
32% of top management roles (including GEB, leadership, and global function heads) are held by women.
92% Survey Participation
Employee Engagement Survey
The annual ESES employee survey had a 92% participation rate among employees.
4.2/5 Satisfaction
Employee Satisfaction Score
Employees scored the company a 4.2/5 satisfaction rating in the 2023 ESES survey.
- Aim to achieve ~40% women representation in the workforce by the end of the strategy period.
- Women in new hires: 40% globally.
- Women in senior leadership: 27–32% (2023–2024).
- Aspirational EDI goals include building a culture of inclusion and belonging, ensuring balanced gender representation, and embedding diversity and equity in people processes.
- Key EDI initiatives include Women in STEM mentorship, STEM school partnerships, menopause and safety workshops, Girls’ Day in Science, and strategic partnerships with organizations like NSBE and HunterWiSE.
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