Resident Services Manager I

Description

• Assist in the management of Funnel CRM queue management.
• Detail monthly variances found in the operating statement, along with corresponding recommendations to the direct manager.
• Maintain close partnership with Service Manager to positively impact communication and processes around the Work Order and Make Ready Maintenance Program.
• Partner with Service Manager to monitor the Work Order Program to assist the Service Team with any work order communication issues with residents. Conducts post work order follow-ups to ensure customer satisfaction.
• Lead resident package management efforts.
• Prepare move-in day documentation, Happy Co move-in inspections, white glove inspection, and any other necessary steps to guarantee a seamless move-in experience for incoming residents.
• Weekend work may be required depending on site performance, regional needs, in support of newly acquired acquisitions, or additional factors.
• Manage the notice to vacate process overseeing the execution of all associated paperwork and system related action items.
• Conduct post-move in communication to residents to ensure customer satisfaction.
• Ensure timely response to resolve or escalate resident issues appropriately.
• Ensure the success of unguided prospect tours through signage, identified unguided tour apartment preparation, and greeting of prospects.
• Perform move-in day welcome appointments to greet and orient new residents to the community.
• Process monthly invoices in adherence to the Procurement Policy.
• Partner with the Prior Resident Support team by providing necessary information to the Support Services team, overseeing the execution of the Move Out Inspection within the inspection software platform, and facilitating the promotion and administration of the TIDY program.
• Proactively monitors expenses and adjusts spending in accordance with monthly operating budgets.
• Review maintenance make-ready/move-in/move-out schedules to efficiently handle move-outs and ensure timely preparation for upcoming move-ins.

Requirements

• Experience working in a multifamily environment and/or property management operations.
• Candidate will have 2-3 years sales experience in a retail, hospitality, or multi-family environment, and Microsoft Office skills. Undergraduate degree is preferred.
• Transferable apartment industry sales related experience preferred.
• Working knowledge of property management and prop-tech systems.
• Knowledge of Funnel CRM preferred.
• Knowledge of Microsoft Office 365 required.
• Ability to demonstrate proficiency in Microsoft 365 product suite (Word, Excel, Outlook, Microsoft Teams).
• Three years related experience and/or training; or equivalent combination of education and experience.
• An equivalent combination of education and experience will also be considered.

Benefits

• $85,338 ($71,115 + $14,223 bonus potential)
• Comprehensive benefits package, including medical, dental, vision, 401k, and PTO.
• Opportunities for growth—we invest in our team’s development.
• 1 hour of paid sick and safe time for every 30 hours worked, 10 days of paid vacation time accrued bi-weekly, 6 weeks of paid parental leave, 10 paid holidays annually, and up to 3 floating days.

Training + Development

Interview process

Visa Sponsorship

Security clearance