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Collections Specialist
Avenue Living Residential
Responsible for engaging with residents in arrears collections, reviewing and administering payment plans, resolving inquiries and payment disputes, and generating reports on collection activities.
14d ago
Junior (1-3 years)
Full Time
Calgary, Alberta, Canada
Field
Company Size
400 Employees
Service Specialisms
Property Management
Maintenance
Emergency Services
Tenant Outreach
Resident Support
Virtual Viewings
Remote Lease Renewals
Sector Specialisms
Residential
Multi-family housing
Self-storage
Farmland
Workforce Housing
Rental apartments
Townhomes
Extended stay rentals
Role
What you would be doing
debt tracing
ledger maintenance
dispute resolution
report generation
collection escalation
payment plan admin
- Trace and locate debtors to arrange debt payoffs.
- Monitor and maintain up-to-date resident ledgers and records regarding collections efforts.
- Resolve resident inquiries including investigations and payment disputes.
- Generate reports on collection activities and accounts receivable status.
- Escalate collections with the field teams as required.
- Review, approve and administer all resident payment plans.
- Perform resident ledger reconciliations where necessary.
- Actively engage with current and former residents in arrears collections.
What you bring
attention to detail
negotiation skills
communication skills
workload management
ms office
billing procedures
- High attention to detail, organization and follow-through
- Advanced negotiation skills with the ability to influence outcomes and secure payment arrangements effectively.
- Demonstrated ability to negotiate and convey information with clarity and confidence in both written and spoken communication.
- Ability to manage large volumes of work effectively in a fast-paced environment.
- Proficient knowledge of MS Office.
- In depth knowledge of billing procedures and collection techniques.
- Knowledge of RTDRS processes is a strong asset.
- Understanding of laws and regulations surrounding debt collection.
- Proven experience in a P2P Collections role.
- An employee centric culture with a generous award and recognition program, discounted monthly rent in Avenue Living Communities’ properties, and an employee discount and savings program through industry partnerships and Perkopolis.
- We provide a competitive compensation package comprised of a group benefits plan, GRSP Matching Program, and discretionary bonus program for select roles. In addition, Avenue Living also offers an Employee Referral Program that rewards active employees for successful referrals.
- With the support to do things differently, grow personally and professionally and bring your whole self to work, there's no limit to the impact you can make.
- We are committed to a strong safe work environment.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit and criminal background checks may be conducted
Company
Overview
- Established with a clear vision to create lasting value in the residential real estate sector.
- Focuses on acquiring, managing, and developing multifamily properties across Canada.
- Driven by an entrepreneurial spirit and deep industry expertise.
- Thrives by revitalizing communities through strategic property management and development.
- Known for transforming residential spaces into sustainable and tenant-focused environments.
- Takes a hands-on approach, overseeing all aspects of property management, from leasing to maintenance.
- Has become a key player in the Canadian real estate market with a growing portfolio.
- Specializes in creating affordable, high-quality housing that meets the needs of modern renters.
- Embraces innovation, using cutting-edge technology to streamline operations and enhance tenant experiences.
- provide residences and workplaces that allow people to 'live safely, live comfortably, and live responsibly.'
- every day, in our family, we are in it together.
- To provide value and quality communities that everyone deserves.
- To be the clear choice for where to call home.
- shared ideas, innovation, and an entrepreneurial spirit that welcomes great people and exciting work every day.
>49% GHG reduction
Canada Infrastructure Bank Partnership
Targeting significant greenhouse gas reductions across 50% of Canadian portfolio by 2027 through deep-energy retrofits.
2,000-panel solar mural
SunRise Project, Edmonton
World-record-setting solar installation integrated with deep retrofit for clean energy generation.
64% GHG reduction
BMO Retrofit Program
Significant emissions reduction achieved in one building through energy upgrades and retrofits.
- Core value: sustainability is part of our Duty of Care—upgrades support safe, comfortable, efficient living.
- Retrofits: low-flow fixtures, updated furnaces, enhanced insulation, energy-efficient lighting.
- Mandated eco-friendly cleaning materials and local recycling programs in operations.
- Solar panels installed on self-storage; high-efficiency windows and boilers; on-site waste-management improvements.
4.0/5 Rating
Glassdoor Rating
The company received a rating of 4.0 out of 5 on Glassdoor for equality, diversity, and inclusion.
- Inclusive culture: emphasis on respect, inclusivity and diversity—employees given equal opportunity to reach full potential.
- Social‑impact programs: ongoing partnerships supporting Indigenous reconciliation (speakers, artist collaborations, education).
- 2SLGBTQIA+ support: office Pride flags, donation to Rainbow Railroad, affirmed workplace inclusion for queer employees.
- Quote: “Coming into Avenue Living Communities… everyone has been really nice, accepting… I’m very happy.”
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