Key Holder

Description

• Preparing the premises for hirers or event organisers, including setting up and storing tables and chairs before and after events.
• Acting as the first point of contact for residents and visitors, offering friendly, helpful support and clear information.
• Ensuring facilities are well-maintained, clean, and ready for use by maintaining a safe and secure environment. This includes light cleaning tasks, rubbish disposal, and monitoring heating, water, and air circulation systems.
• Ensuring users sign the Service Users Agreement and adhere to its guidelines.
• Conducting regular checks of all areas to ensure cleanliness while the premises is in use.
• Assisting with bookings and general upkeep, contributing to the smooth running of the centre.
• Inducting new hirers, explaining fire safety procedures, location of facilities, and usage guidelines, including how to report accidents and near misses.
• Working collaboratively with MTVH staff and resident volunteers to maintain a positive and cohesive environment.
• Monitoring attendance for MTVH-led activities.
• Providing access to contractors when required and supporting their work on-site.
• Reporting repairs and maintenance issues promptly
• Opening and closing Hill View Community Centre when required.
• Supporting daily operations to ensure the centre delivers a positive experience for all users.
• Supporting community activities by playing an active role in enabling and assisting the delivery of events, programmes, and initiatives held at the centre.
• Will deliver excellent customer service to all users of the centre.
• Monitoring fridge/freezer contents and temperatures to maintain hygiene and safety standards.
• Actively promoting Hill View Community Centre to residents, community groups, and the wider public to increase engagement and usage.
• Completing checklists with hirers when locking up, identifying any issues and reporting concerns to the Regional Community Coordinator.
• Undertaking training as identified to enhance skills and support the role effectively.
• Ensuring the centre is stocked with essential supplies (e.g. cleaning products, hand towels) and reporting shortages to the manager.
• Updating internal and external notice boards with relevant and timely information.
• Monitoring health and safety, including building systems, and escalating issues as needed.

Requirements

• Are reliable, proactive, and able to problem-solve effectively.
• Can work independently and maintain high performance standards.

Benefits

• Have a flexible approach to work and are available Monday to Sunday, 9am to 9pm (as required).
• Hybrid Working - Dependent on job role and department
• Enhanced pension with matched contributions of up to 9%
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Access to extensive learning and training opportunities with Wisebox platform
• Cycle2work scheme
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits and season Ticket loan
• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• Supported family friendly approach with extended parental leave
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Career progression across the organisation with our mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme- We are committed to the wellbeing of our colleagues and support this as an organisation

Training + Development

Interview process

Visa Sponsorship

Security clearance