Behind the Meter - Sales Specialist

Description

• Escalate complex issues to appropriate teams for resolution.
• Update systems for all customer interactions, installations and payments.
• Promote a safe and healthy work environment and contribute to continual improvement in quality and performance at Intellihub by complying with all relevant policies and procedures
• Be the “energy expert” for potential customers to assess their energy needs and recommend tailored solar and battery solutions
• Educate clients on the financial and environmental benefits of solar and battery storage
• Answer customer inquiries (by email or phone) and basic problem solving for all consumer energy devices (such as solar, battery & EV chargers) and provide level 1 advice
• Address customer inquiries, troubleshoot issues, and provide guidance on device operation and maintenance.
• Provide exceptional customer service to build referrals and repeat business.
• Provide input customer communication templates and scripts.
• Convert warm leads into sales through phone consultations, phone calls and emails/messaging.
• Co-ordinate with other teams both internal to Intellihub and partner companies to move customers through the funnel from lead to conversion.

Requirements

• Sound technical knowledge of solar panels and home battery systems
• Ability to build rapport and provide exceptional service to customers.
• Strong active listening skills and the ability to understand customer needs.
• Super organised, ability to prioritise tasks, manage time effectively, and meet deadlines.
• Prior experience in a fast-paced customer sales and service environment
• Problem-solving skills and the ability to find solutions to customer inquiries.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• Exceptional communication and interpersonal skills, both written and verbal.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance