Booking Data Analyst

Description

• Lead by example in promoting a culture of safety and well-being.
• Support the introduction of new booking processes or improvements.
• Monitor data quality, identify issues, and correct errors in customer or meter information working with Data teams, CXMs and MPMs.
• Manage the booking process with internal and external partner teams (EXL) for meter installations, exchanges, and maintenance appointments.
• Provide feedback on health and safety practices and suggest improvements.
• Support data cleansing projects as required by the Customer Event Manager.
• Coordinate with internal teams to ensure campaigns are prioritised effectively to drive the right business (revenue) and customer outcomes.
• Cooperate with health and safety audits, inspections, and assessments.
• Encourage colleagues to follow health and safety practices.
• Produce regular data integrity and quality reports for management review.
• Ensure all customer records reflect real-time status of appointments, meter events, and communications.
• Monitor MPM & appointment inboxes/queries and ensure timely completion of bookings within agreed SLAs.
• Communicate clearly with internal teams regarding appointment details.

Requirements

• Good communication skills, both written and verbal with an ability to liaise with people at all levels.
• Previous experience of working with SMEs with turnover between £20-£100M desirable.
• Excellent attention to detail.
• Have a pragmatic approach to problem solving using initiative and tenacity to succeed.
• Experience in speaking to customers and having assertive conversations
• Ability to be adaptive in a team where responsibilities and process frequently change.
• Have Utility (Gas/Electricity) experience (*)

Benefits

• Employee Assistance Program
• Enhanced Salary Sacrifice Pension Contributions
• Simply health Healthcare plan (Upgrades available)
• Up to a 10% yearly bonus
• Wellbeing Centre
• 28 days annual leave plus Bank Holidays
• Reward & Recognition
• Annual leave Buy & Sell scheme
• Life Assurance up to 6 X Base Salary*
• In Office & Out of Office Social Events
• Retailer Discounts Platform
• Car Salary Sacrifice Scheme*

Training + Development

Interview process

Visa Sponsorship

Security clearance