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Concierge - Estela (The Bronx)

The Domain Companies

Leading real estate developer and investor specializing in sustainable, mixed‑use property development.

Nighttime concierge handling resident services, security, and community engagement.

8d ago

Junior (1-3 years), Expert & Leadership (13+ years)

Full Time

Bronx, NY

Onsite

Company Size

145 Employees

Service Specialisms

Construction services

Real Estate Development

Property Management

Design

Architectural Services

Project Management

Investment

Urban Planning

Sector Specialisms

No specialisms available

Role

What you would be doing

service coordination

maintenance requests

lobby monitoring

incident reporting

event coordination

package management

Accommodate residents with lifestyle services that tailor to their needs like grocery, flower and furniture deliveries, utility assistance, transportation services, dinner reservations, dry cleaning, house cleaning, car washing, etc.
Take maintenance requests, as needed.
Monitor entrances, exits, and all activity in front lobby; maintain visitor and vendor logs.
Document and communicate incidents/accidents at the property to the leadership team.
Assist in planning, coordinating, and promoting resident social events.
Provide access to the community for resident’s guests, deliveries, and other special requests from management and/or residents with prior written approval.
Hand out team member business cards and gather information for follow up (after office hours only).
Provide firsthand knowledge of the local area and our community. Make recommendations about activities, local businesses, and services to ensure residents and guests have a positive experience that meets their needs.
Manage package room – Log, organize, and distribute packages.
May involve moving or lifting items at or about 40 pounds.

What you bring

high school

microsoft office

customer service

problem solving

tech savvy

communication

High school or GED required.
Ability to work in a fast-paced environment and complete multiple tasks with simultaneous deadlines/interruptions.
Regular, dependable attendance and punctuality.
Be readily available to resolve any problems or dissatisfaction of the residents, within company policy.
This position involves regular walking, standing, sitting for extended periods of time, hearing, and talking.
Computer proficiency included but not limited to Microsoft Office.
Strong written and oral communication and problem-solving skills.
Involves manual dexterity for using a keyboard, mouse, and other office equipment.
Knowledge of the city; knowledge of the local transportation options to include public and private transportation options.
Technically savvy with technology, i.e. smartphones and computers.
Ability to work a flexible schedule based on company needs.
Be proactive about solving problems, even if it’s outside of your area, and be ready to take on additional initiates and responsibilities as they emerge.
May involve close vision, color vision, depth perception, focus adjustment, and viewing computer monitor for extended periods of time.
Ability to plan and prioritize efficiently and motivate/lead team members.
1-2 years of customer service experience preferred.
Ability to work independently and with a team.

Benefits

Fun extracurricular activities and perks.
Company-paid Life Insurance and Short-Term Disability.
Competitive pay: $22.33/hr., with potential annual bonuses.
Health and wellness benefits with 4 different plan offerings.
Paid Parental Leave Program (up to 8 weeks of 100% pay).
Professional development opportunities.
10 days of paid vacation, 7 sick days, and 10 company holidays annually.
MyDomain discounts at local businesses.
401(k) matching program (up to 4%).
2 Volunteer days and an annual community day where we get to give back, together!

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

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Security clearance

Information not given or found