Emirati Call Center Agent Hybrid Working (Dubai Festival City) at Al-Futtaim in Dubai, Dubai, United Arab Emirates | Kablio

Role

Description

insurance verification

omni‑channel

appointment scheduling

process improvement

kpi tracking

customer service

Verify insurance eligibility and handle confidential information with integrity.
Manage inbound and outbound calls, live chat, WhatsApp, emails, and social media inquiries with professionalism and care.
Collaborate with clinical and administrative teams to ensure seamless patient journeys.
Serve Your Community – Play a key role in supporting patients and families across Dubai.
Provide accurate information about clinic services and respond to patient needs promptly.
Schedule, reschedule, and cancel patient appointments using advanced automated systems.
Contribute to process improvements and department KPIs by converting inquiries into appointments.
Uphold the highest standards of customer service, diplomacy, and problem-solving.

Requirements

excel

call center

medical terminology

university degree

bilingual

2-3 years

Skilled in multi-tasking, computer systems, and Excel.
Excellent communicator, adaptable, and collaborative in a fast-paced environment.
Strong decision-making, analytical, and conflict management skills.
Previous call center experience.
Emiratization, fluent in Arabic and English.
2–3 years’ experience in customer service or healthcare, ideally with call center and insurance verification exposure.
Knowledge of medical terminology or exposure to a medical environment.
University graduate with a strong understanding of healthcare terminology.

Benefits

Comprehensive Benefits – Health & life insurance, generous leave, and more.
Team-Based Care – Collaborate with healthcare professionals and specialists.
High Earning Potential – Competitive salary plus attractive incentives.
Professional Growth – Access continuous training, mentorship, and career development tailored for Emirati professionals.
5-Day Work Week – Designed for balance and flexibility.
Inclusive Culture – Join a diverse, supportive team aligned with the UAE’s healthcare vision.
Modern Facility – Advanced technology and supportive environment.
Prime Location – Work at our modern, fully equipped HealthHub Clinic in Dubai Festival City.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

AED 11.4 bn

Annual Revenue

The company generates billions of dirhams annually, highlighting its significant regional economic impact.

30 Brands

Automotive Portfolio

Showcasing the company's extensive automotive presence across multiple countries in MENA and Asia.

300+ Stores

Retail Network

Highlighting the extensive retail operations that bring global brands to local markets.

Born in the 1930s as a family venture in Dubai, it evolved into a regional powerhouse across 18 countries.
It built a portfolio spanning automotive, retail, real estate, finance, health, and education divisions.
Real estate highlights include Dubai Festival City, mixed-use developments, and logistics hubs.
Financial services include insurance, broking, and consumer financing across the region.
Health segment delivers modern clinics and patient-centric care solutions.
Education arm partners with global institutions, supports Arabic excellence, and collaborates with NASA challenges.
The narrative includes pioneering projects like hydrogen fuel stations and AI-driven retail innovation.

Culture + Values

Customer obsession: We put the customer at the center of everything we do.
Integrity: We act with honesty and integrity in everything we do.
Innovation: We constantly seek new ways to improve and innovate.
Excellence: We are committed to delivering excellence in all our operations.
Sustainability: We are focused on creating a better future for all by delivering sustainable solutions.

Environment + Sustainability

2050

Net Zero Emissions Target

Commitment to achieving net-zero emissions by a specific year, reflecting long-term sustainability goals.

Expanding the portfolio of sustainable products and services across industries.
Improving energy efficiency across operations.
Minimizing waste and promoting recycling in all facilities.
Implementing green building initiatives in all new developments.

Inclusion & Diversity

Gender Diversity: Increased focus on balancing gender representation in leadership roles.
Workplace Inclusion: Initiatives aimed at fostering a more inclusive work environment for all employees.
Employee Resource Groups: Support for various employee-led groups that focus on diverse needs and communities.

Articles

Careers at Al-Futtaim

Al-Futtaim Automotive

Al-Futtaim Real Estate

Role

Description

insurance verification

omni‑channel

appointment scheduling

process improvement

kpi tracking

customer service

Verify insurance eligibility and handle confidential information with integrity.
Manage inbound and outbound calls, live chat, WhatsApp, emails, and social media inquiries with professionalism and care.
Collaborate with clinical and administrative teams to ensure seamless patient journeys.
Serve Your Community – Play a key role in supporting patients and families across Dubai.
Provide accurate information about clinic services and respond to patient needs promptly.
Schedule, reschedule, and cancel patient appointments using advanced automated systems.
Contribute to process improvements and department KPIs by converting inquiries into appointments.
Uphold the highest standards of customer service, diplomacy, and problem-solving.

Requirements

excel

call center

medical terminology

university degree

bilingual

2-3 years

Skilled in multi-tasking, computer systems, and Excel.
Excellent communicator, adaptable, and collaborative in a fast-paced environment.
Strong decision-making, analytical, and conflict management skills.
Previous call center experience.
Emiratization, fluent in Arabic and English.
2–3 years’ experience in customer service or healthcare, ideally with call center and insurance verification exposure.
Knowledge of medical terminology or exposure to a medical environment.
University graduate with a strong understanding of healthcare terminology.

Benefits

Comprehensive Benefits – Health & life insurance, generous leave, and more.
Team-Based Care – Collaborate with healthcare professionals and specialists.
High Earning Potential – Competitive salary plus attractive incentives.
Professional Growth – Access continuous training, mentorship, and career development tailored for Emirati professionals.
5-Day Work Week – Designed for balance and flexibility.
Inclusive Culture – Join a diverse, supportive team aligned with the UAE’s healthcare vision.
Modern Facility – Advanced technology and supportive environment.
Prime Location – Work at our modern, fully equipped HealthHub Clinic in Dubai Festival City.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

AED 11.4 bn

Annual Revenue

The company generates billions of dirhams annually, highlighting its significant regional economic impact.

30 Brands

Automotive Portfolio

Showcasing the company's extensive automotive presence across multiple countries in MENA and Asia.

300+ Stores

Retail Network

Highlighting the extensive retail operations that bring global brands to local markets.

Born in the 1930s as a family venture in Dubai, it evolved into a regional powerhouse across 18 countries.
It built a portfolio spanning automotive, retail, real estate, finance, health, and education divisions.
Real estate highlights include Dubai Festival City, mixed-use developments, and logistics hubs.
Financial services include insurance, broking, and consumer financing across the region.
Health segment delivers modern clinics and patient-centric care solutions.
Education arm partners with global institutions, supports Arabic excellence, and collaborates with NASA challenges.
The narrative includes pioneering projects like hydrogen fuel stations and AI-driven retail innovation.

Culture + Values

Customer obsession: We put the customer at the center of everything we do.
Integrity: We act with honesty and integrity in everything we do.
Innovation: We constantly seek new ways to improve and innovate.
Excellence: We are committed to delivering excellence in all our operations.
Sustainability: We are focused on creating a better future for all by delivering sustainable solutions.

Environment + Sustainability

2050

Net Zero Emissions Target

Commitment to achieving net-zero emissions by a specific year, reflecting long-term sustainability goals.

Expanding the portfolio of sustainable products and services across industries.
Improving energy efficiency across operations.
Minimizing waste and promoting recycling in all facilities.
Implementing green building initiatives in all new developments.

Inclusion & Diversity

Gender Diversity: Increased focus on balancing gender representation in leadership roles.
Workplace Inclusion: Initiatives aimed at fostering a more inclusive work environment for all employees.
Employee Resource Groups: Support for various employee-led groups that focus on diverse needs and communities.

Articles

Careers at Al-Futtaim

Al-Futtaim Automotive

Al-Futtaim Real Estate