Roadside Assistance Technician (SSP)

Description

• Performs miscellaneous building maintenance as required
• Responds to traffic incidents, provides roadside assistance to motorists on I-77 between uptown Charlotte and Mooresville and available on-call after hours for emergency incident response, as needed
• Performs miscellaneous duties, such as general traffic control, pavement repair, roadside assistance, pushing vehicles out of travel lanes and debris and animal carcasses removal
• Operates assigned vehicles (pick-ups) and 6-wheel trucks with mounted crash attenuators
• Inspects equipment for proper operating condition, makes minor repairs or adjustments, lubricates and assists in making repairs as required
• Performs miscellaneous maintenance on the I-77 Express Lanes Project as required.

Requirements

• Self-motivated and able to motivate
• Excellent customer relationship and friendly approach to stranded vehicles
• 0-3+ years of experience in general traffic control, and traffic management is desired
• Good communication skills
• National Traffic Incident Management Responder Training Program (SHRP2 & TIM) and Incident Management Assistance Patrol (IMAP) NCDOT training will be preferred
• Basic knowledge of automotive mechanics
• Adapts easily to changes during the event and fast decision maker
• Ability to interact with colleagues in a team structure
• Must be able to multitask and problem solve within a fast-paced environment
• User level of Microsoft Office (Microsoft Excel, Outlook, Word, and PowerPoint) and capable of learning and use other PC-based software
• Previous experience with roadside assistance vehicles such as emergency response and towing vehicles
• Must possess a valid Driver’s License. Commercial Driver’s License (CDL) is not required but the candidate should have the ability to obtain a CDL, if needed, in the future
• Available on-call after hours for emergency maintenance service, as needed

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance