Hospitality Coordinator

As a Hospitality Coordinator, you’ll serve as the on-the-ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in-market issues during and between stays.

• Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners
• Support Hospitality Managers with dispatching of field tasks during non-peak times of day
• Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash
• Work is conducted primarily in-home, with some supply runs or warehouse coordination as needed
• Primarily support the operations of your zone while being available to assist other zones as needed based on market need
• Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues
• Respond quickly to urgent in-stay needs or on-the-ground guest issues when dispatched
• Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and reports issues via our task management systems
• Track supply usage and flag homes with unusual patterns or repeated problems
• Restock consumables and inventory supplies to maintain FCS readiness
• Leave hospitality touches such as gifts and welcome notes for arriving guests

Any offer of employment is conditioned upon the successful completion of a background investigation.

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

• Physically capable of lifting 25+ lbs and walking/standing throughout the day
• Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week)
• Comfort using mobile apps and task tracking tools
• 1+ years of experience in hospitality, property care, vacation rentals, or related field
• Strong communication skills and service-minded attitude
• Valid driver’s license and reliable vehicle required
• Guest satisfaction and review scores (portfolio average above 4.8)
• Able to work weekends, holidays, and on-call rotations
• Responsiveness to urgent or in-stay issues
• Ability to follow checklists and brand standards consistently
• Detail-oriented and highly reliable
• Must be comfortable walking, standing, bending, lifting up to 50 lbs
• Frequent travel within market and regular driving between properties is required
• Completion rate and accuracy for assigned tasks

Roofstock’s STR team has the opportunity to build and shape an entirely new business unit together. The team is obsessed with people, in particular our owners, our guests, and our teammates. We extend our hospitality to everyone around us, there’s no such thing as “not my job,” and we celebrate our wins together. We plan to expand within our current markets as well as to roll out new markets in the years to come. Much like a startup business, things are fast-paced, intense, and exhilarating. And when the team wins, we all win.

Competitive & Unique Benefits Package

• Wellness and home office/cell phone subsidies
• 401k Program
• Volunteer Time Off
• Robust health, dental, vision insurance, and more
• 12 Paid Holidays
• Paid Parental Leave
• Generous PTO Policy