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Highgate

Housekeeping Supervisor

Company logo
Highgate
Highgate is a global investment and hospitality management firm focused on creating value in real estate.
Supervises housekeeping staff, ensures standards, handles assignments, and fills in for manager.
10d ago
$16 - $16
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Colorado Springs, CO
Onsite
Company Size
2,000 Employees
Service Specialisms
Hospitality
Real Estate Investment
Asset Management
Property Development
Hotel Management
Investment Management
Sector Specialisms
No specialisms available
Role
What you would be doing
room inspection
work orders
key control
record keeping
cart management
guest satisfaction
  • Ensure overall guest satisfaction.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
  • Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
  • Assist with training of Housekeeping staff.
  • Ensure completion of cleaning projects on a biannual basis.
  • Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
  • Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
  • Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
  • Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
  • Handle items for "Lost and Found" according to the standards.
  • Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
  • May be required to clean rooms as business needs dictate.
  • Maintain key control.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
  • Taking applications ongoing for this position.
What you bring
high school
college coursework
2-3 years
supervisory
communication
standing
  • High School diploma or equivalent required. College course work in related field helpful.
  • At least two to three years of progressive experience in a hotel or related field preferred.
  • Ability to stand during entire shift.
  • Previous supervisory responsibility preferred.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Benefits
  • In addition to travel discounts at all our hotels, Highgate offers competitive benefits, including three pricing tiers of medical coverage as well as dental, vision & supplemental benefits to full-time associates.
  • Retirement 401k program is open to both full-time & part-time staff who qualify.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1988
Year Established
The company was established in 1988 and has since grown into a global leader in investment and hospitality management.
  • Specializes in identifying and unlocking value across the hospitality and real estate sectors.
  • Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties.
  • Expertise includes hotel operations, development, asset management, and investment strategies.
  • Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets.
  • Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations.
  • Known for innovative strategies and the ability to transform and enhance real estate properties.
  • Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.
Culture + Values
  • Commitment to excellence in hospitality
  • Innovation through technology and operational efficiency
  • Creating memorable guest experiences
  • A culture of respect, integrity, and professionalism
  • Collaborative team environment
Environment + Sustainability
2050
Net Zero Emissions Target
The company aims to achieve net zero carbon emissions by this year, marking a significant milestone in its sustainability journey.
  • Commitment to reducing carbon footprint
  • Investment in energy-efficient technologies
  • Water conservation programs
  • Sustainable sourcing and waste reduction efforts
Inclusion & Diversity
  • Focus on creating an inclusive and diverse workforce
  • Gender balance initiatives, with a focus on leadership roles
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