A global commercial real‑estate firm delivering services from leasing to asset and facilities management.
The Soft Services Manager is responsible for planning, managing, and monitoring all soft services within the facility to ensure a clean, safe, hygienic, and pleasant environment in line with company standards, statutory norms, and client expectations.
Key responsibilities include managing housekeeping, cleaning, façade cleaning, pest control, landscaping, waste management, washroom hygiene, and pantry services; ensuring daily service delivery as per SLA, SOPs, and scope of work; and monitoring service quality through inspections and audits.
The manager will deploy and manage housekeeping and soft service manpower, coordinate with vendors, ensure contract compliance, and conduct performance reviews and tool‑box talks.
Responsibilities also cover ensuring adherence to hygiene, health, and safety standards, maintaining chemicals, equipment and PPE, supporting EHS initiatives, and acting as the single point of contact for occupant issues, handling complaints and service requests within defined TAT.
Additional duties involve preparing for internal, external and statutory audits, maintaining compliance documents, controlling operational costs, optimizing resource utilization, supporting budgeting and MIS reporting, and driving training and continuous improvement initiatives.
Required competencies include strong knowledge of soft services operations, vendor and manpower management, client handling, understanding of hygiene and safety norms, problem‑solving, team leadership, and proficiency in MS Office.
The role requires a graduate or diploma in facility or hotel management, 5–10 years of relevant experience, preferably in premium commercial, hotel or corporate facilities, and reports to the Building Manager/SME Soft Services.