Technical Implementation Manager

Description

• Establishes and monitors system performance reporting, recognizing adverse trends and taking necessary preventative and corrective actions
• Supports and adheres to Company’s Code of Conduct and Ethics Policy.
• Provides functional and operational enhancement recommendations into the New Product Introduction (NPI) process based on client feedback
• Supports creation of Standard Operating Procedures (SOP) for technical elements of the system that are effective and repeatable Directs and executes system upgrades including the network with new software releases
• Ensures network and software configurations meet customer technical requirements
• Represents Company in a positive, professional manner when working with both internal and external customers.
• Ensures network equipment meets customer technical specifications
• Troubleshoots network and software performance problems and proposes remedy options
• Works closely with the Field Engineers to resolve complex issues relation to wireless communications and integrated software applications
• Investigates system failures, registration failures, and interactive read failures in system deployments
• Directs & executes network rebalancing/optimization plans
• Acts as liaison between Customer Operations Center, corporate development resources, and local project team to resolve technical issues
• Works with customer requirements to propose technical solutions
• Performs customer system integration planning and implementation
• Directs & implements new firmware, Device Control Word (DCW), and software releases with customer programs
• Acts as primary technical resource that collaborates with the client throughout a deployment project and partners with a customer to develop requirements and propose technical solutions

Requirements

• Experience with Microsoft SQL Server a plus
• Experience with UNIX Sun Solaris required (vi, crontab, shell scripting, process monitoring, Perl) a plus.
• Highly adaptable in a dynamic work environment
• Understanding of programming logic and the ability to troubleshoot systems by following code
• Experience in working with solutions involving both software and hardware
• Uses leadership skills to resolve a wide range of issues in creative and practical ways to satisfy the customer needs.
• Demonstrates good judgment in selecting methods and techniques for solving problems and obtaining solutions.
• Utility operations experience is a plus
• Requires a minimum of 5 years of related experience.
• Experience with .NET framework and WebServices required.
• Physical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodations provided for individuals with disabilities to perform the essential functions.
• Broad technical depth in integration and operation of complex systems
• Experience in process definition and design to meet overall business objectives.
• Excellent team player; self-starter with the ability to work unsupervised
• Excellent customer communications and customer service skills
• Excellent written and oral communication
• Knowledge of complex technical data systems and RF network technologies
• Business Process consulting experience a plus
• Excellent problem-solving and analytical abilities
• Project Management Professional (PMP) certification a plus
• Bachelor of Science degree required. (Advanced degree desired).
• Experience with Oracle 10g required (SQL*Plus, PL/SQL)
• Personal Protection Equipment/Other OHSAS-18001 Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boats, gloves, hearing protection, and others.
• Highly adaptable in changing environments
• Accustomed to working in an environment driven by high standards for service and system delivery.
• Ability to travel approximately 75%, including international travel
• Ability to plan and maintain schedules.
• Experience with managing cross-functional highly technical project teams.

Benefits

• Working Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.

Training + Development

Interview process

Visa Sponsorship

Security clearance