Customer Care Co-ordinator

• Manage scheduling and monitor supplier performance
• Support customer satisfaction surveys and follow-up calls
• Process invoices, order materials and PPE, and maintain accurate plot files
• Liaise with Sales, Site, and Commercial teams to resolve queries

You’ll handle customer enquiries and log all issues on COINS, our ERP system, co-ordinating repairs and remedial work with technicians, subcontractors, and site teams to meet company service levels and warranty requirements.

Providing vital administrative and communication support to the Customer Care Team, you’ll help to deliver exceptional service and maintain the smooth operation of the department across the Yorkshire region.

As a Customer Care Co-ordinator, you’ll be the first point of contact for homeowners and housing associations, ensuring customer needs are managed efficiently and professionally.

• The ability to work well individually or as part of a team
• Good organisational skills
• Excellent interpersonal and communication skills
• Experience with Microsoft Office
• Experience in a professional secretarial, PA, or administrator role

In return for your dedication, you’ll play a key role in our welcoming, family-run business where we value our people as much as our customers. With competitive benefits, long-term stability, and a genuine sense of teamwork, this is a role where you can grow and diversify your skill-set, gaining valuable customer service skills and building your future worth.

• Life Assurance
• Contributory Pension Scheme
• Competitive salary