Call Center Dispatcher

Description

• Communicate with customers regarding service status and ETAs
• Monitor service levels and technician productivity to meet SLAs
• Schedule and dispatch service calls using a call management system
• Support special projects and high-priority customers
• Review and prioritize incoming calls based on urgency
• Participate in conference calls and provide operational insights
• Escalate urgent service or technician issues as needed
• Coordinate parts ordering and shipment with technicians
• Document customer satisfaction, dissatisfaction, and field issues

Requirements

• Ability to work well in a team-oriented environment
• Strong written and verbal communication skills
• Strong multitasking and problem-solving skills
• Minimal business travel may be required
• Must be flexible to work evenings and weekends as scheduled
• Associate degree preferred or equivalent relevant experience
• Proficient with Microsoft Office and general PC skills
• 1–3 years of experience in customer service and/or a call center environment

Benefits

• This role is 100% onsite

Training + Development

Interview process

Visa Sponsorship

Security clearance