Description

The Service Director, reporting to the Community Director, is responsible for overseeing and performing technical and mechanical tasks that keep the interior and exterior of the property—including buildings, grounds, amenities, and common areas—in line with the company’s standards for cleanliness, appearance, safety, and functionality. This non‑exempt role combines hands‑on maintenance work with supervisory duties to ensure consistent property performance.

Day‑to‑day duties involve handling maintenance requests from residents, diagnosing issues, and completing repairs according to established policies, safety standards, and code requirements. The director also manages the make‑ready process for vacant units, creates and tracks maintenance punch lists, schedules vendors, and verifies completed work to ensure units are market‑ready.

In addition to direct maintenance, the Service Director sets and monitors cleanliness and appearance standards for all community areas, conducts regular inspections of staff and contractor work, and maintains an inventory of parts and supplies while staying within budget constraints. They assist the Community Director in budgeting for repairs, maintenance, and capital projects, and drive cost‑saving initiatives through part reuse and efficient resource use.

• Prioritize solutions with on‑site team to drive journey metrics.
• Identify issues and create innovative solutions.
• Engage residents and stakeholders, embodying company culture.
• Develop and maintain clear project plans.
• Lead cross‑functional change initiatives using proven frameworks.
• Participate in community and industry activities to enhance company reputation.
• Respond to resident service requests, diagnose defects, and perform repairs per policies and codes.
• Oversee the make‑ready process: inspect vacant units, create punch lists, schedule vendors, complete maintenance, and verify work.
• Establish cleanliness and appearance standards for grounds, amenities, exteriors, and interiors.
• Inspect work performed by service team members and contractors to ensure quality and compliance.
• Maintain inventory of spare parts and coordinate supply orders within budgetary limits.
• Assist in budgeting for repairs, maintenance, and capital expenses; support cost‑cutting measures.
• Perform monthly preventative maintenance procedures.
• Conduct safety meetings, maintain MSDS sheets, and ensure OSHA compliance.
• Deliver excellent customer service, addressing resident concerns promptly and courteously.
• Perform routine equipment maintenance and property inspections to identify safety risks.

Requirements

Candidates must have 2‑3 years of apartment maintenance experience, a high school diploma or GED (with a college or technical degree preferred), and hold EPA refrigerant certifications, a Certified Pool Operator or Spa and Pool Operator credential, and a valid driver’s license. Essential skills include proficiency with hand and power tools, knowledge of OSHA and MSDS regulations, strong communication, math, reasoning, and computer abilities, as well as the physical capacity to lift 50 lb unaided (150 lb with assistance) and work in all weather conditions.

• 2–3 years of apartment maintenance experience; high school diploma/GED required, college or technical degree preferred.
• EPA Type I & II or Universal refrigerant certifications; Certified Pool Operator or Spa and Pool Operator certification; valid driver’s license.
• Proficient with hand and power tools, mechanical equipment, OSHA standards, and MSDS regulations.
• Strong communication, mathematical, reasoning, and computer skills; property management system experience preferred.
• Able to lift 50 lb unaided and 150 lb with assistance; capable of working in all weather conditions.

Benefits

The position requires a flexible schedule, typically a 40‑hour work week with core hours of 9 a.m.‑6 p.m. on weekdays, and on‑call availability during evenings, weekends, and holidays. Work is performed both inside and outside of buildings, exposing the incumbent to various weather conditions and requiring the ability to navigate stairs, operate golf carts, and travel between properties as needed.

Training + Development

Interview process

Visa Sponsorship

Security clearance