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Lead Business System Analyst [T500-20112]
Ferguson Gcc
Analyze business needs, design specifications, and support system implementation.
9d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Bengaluru, Karnataka, India
Office Full-Time
Company Size
50 Employees
Service Specialisms
Plumbing solutions
HVAC solutions
Appliances
Lighting solutions
Pipe, valves and fittings
Water solutions
Wastewater solutions
Digital commerce
Sector Specialisms
Residential
Commercial
Infrastructure
Industrial
Plumbing
HVAC
Fire Fabrication
Role
What you would be doing
system analysis
configuration
user testing
support
requirements
implementation
- Analyze detailed system factors including input/output requirements, information and paper flow, hardware, and software needs.
- Plan and complete assigned configuration tasks within deadlines.
- Evaluate the impact of potential software and process changes on the organization.
- May conduct system demonstrations and training sessions, as well as participate in design/review of training content.
- Assist in the creation of the business case documentation.
- Defines and develops user test cases and validates test results during testing.
- Plays a third-level support role by helping to troubleshoot and resolve issues with production systems.
- Participates in associate meetings and communicates any concerns to management.
- Analyze “soft" system factors including roles, responsibilities, policy, culture, etc.
- Research and exploration of user requirements, costs, and benefits in support of documentation required for the demand management process.
- Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs.
- Facilitates the research, exploration, analysis, and documentation of business systems requirements, translating them into detailed functional specifications for development.
- Drives the implementation of systems, working closely with technical team members.
What you bring
bachelors
microsoft office
app integration
6+ years
problem solving
communication
- Strong domain knowledge in at least one business area, with the ability to analyze and improve sophisticated processes and systems.
- Ability to learn new systems and tools quickly, and to work with minimal direction.
- Bachelor’s degree in computer science, Information Systems, Business, or related field, or equivalent work experience.
- Documents about current business processes and models to define requirements and/or gaps.
- Proficient in Excel, Outlook, PowerPoint, Visio, and Word. Familiarity with application integration methods, including data mapping processes.
- Meticulous, proactive, and efficient with the ability to organize and prioritize tasks. Able to work independently and within teams, managing multiple projects simultaneously in a dynamic environment.
- Soft Skills: Strong listening skills, creative problem-solving, and effective at presenting ideas and solutions.
- Minimum of 6+ years of relevant technical or business work experience, with preference for experience in business areas such as accounting, finance, warehouse operations, purchasing, order management, and order fulfillment. Business or systems analysis experience can substitute for formal education.
- Superb communication skills for interacting with both technical and non-technical collaborators at all levels. Capable of presenting in various formats, from one-on-one meetings to large group presentations.
- Understanding of architectural consistency and usability standards.
- Familiarity with software development life cycle methodologies, and ability to support projects through all phases.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
$29.6 billion
Parent Company's Value
The company was born as part of a large-scale North American distributor valued at $29.6 billion.
June 2025
Launch Date
The GCC in Bengaluru was officially launched in June 2025 to drive digital innovation.
50+ engineers
Current Team Size
The center currently houses over 50 skilled engineers, driving its innovation initiatives.
5 years
Growth Timeline
The center plans to grow into a future-ready innovation engine over the next five years.
- Powered by ANSR, it acts as a strategic extension, delivering software engineering, ERP, CRM, data science, analytics, and network operations.
- Focused on smart-building and supply-chain technology, the team builds digital commerce, infrastructure, enterprise data, and cybersecurity platforms.
- The centre supports major construction projects via scalable tech solutions tied to plumbing, HVAC, water, and wastewater sectors.
- Its launch marked a milestone in the parent’s drive to fuse traditional distribution with cutting-edge digital capability.
- We put safety first.
- We deliver results and help build a better world.
- We act fairly and honestly.
- We empower unique and passionate people working together to make a difference.
- We build relationships and solve complex problems.
- We are committed to personal and professional development.
- Our culture is dynamic, customer-focused and outcomes-driven.
- We foster a culture that is inclusive and enables associates to be seen, heard and valued.
65 MW VPPA
Virtual Power Purchase Agreement
Signed a 65 MW Virtual Power Purchase Agreement with ENGIE’s Century Oak wind project to match a significant portion of U.S. & Canada electricity use.
35% Reduction
Emissions Intensity Target
Committed to reducing Scope 1 & 2 emissions by 35% per million USD revenue by 2026 against a 2019/2020 baseline.
33% Reduction
GHG Emissions Intensity
Reduced Scope 1 & 2 GHG emissions intensity by 33% since baseline, holding absolute emissions steady despite revenue growth.
13% & 14% Reduction
Occupational Safety Metrics
Achieved a 13% reduction in Total Recordable Incident Rate and a 14% decrease in Lost Time Incident Rate in FY 2024.
- Fleet electrification: optimizing delivery routes, introducing hybrid/electric vehicles
- Facilities upgrades: retrofitting with LED lighting, energy-efficient HVAC
- Onsite and offsite renewable energy investments including solar and wind
- Environmental strategy aligned to UN SDGs 6, 8, 9, 11, 12
Three learning programs
Female leader development
Expanded efforts to build a diverse talent pipeline by launching new learning programs for female leaders.
1,000 students
Skilled trades labs
Built or refurbished a dozen skilled trades labs to support diverse pathways into trades.
- Celebrates diversity and strives to create inclusivity: empowering a wide range of perspectives so every unique voice is heard
- Fosters an inclusive culture where associates are seen, heard, and valued
- Founding sponsor of Women in Plumbing and Piping nonprofit to support women in the plumbing industry
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