Designs, develops, and supplies semiconductors and infrastructure software for data center, networking, broadband, wireless and storage markets.
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The Level 3 Technical Support Engineer role focuses on VMware by Broadcom’s VCF technology, allowing you to become an expert in cutting‑edge IT solutions. You will work within a global team, learning support processes and product details before independently troubleshooting customer environments.
During the first 6‑12 months you will upskill on support tools, resolve issues alongside seasoned engineers, and collaborate regularly with VMware engineering teams to address escalated problems. As your expertise expands, you may explore additional product lines, participate in training programs, and eventually mentor newer team members.
Day‑to‑day responsibilities include diagnosing and resolving complex customer technical problems, using labs, log bundles, and knowledge‑base resources while partnering with engineering and field teams. You will also author and update knowledge articles for global use, manage queues, and contribute to a culture of continuous development and coaching.
The position reports to a Technical Support Manager who brings extensive enterprise support experience and champions career development. The team comprises L1‑L3 engineers supporting the VCF suite within a 24×7 structure, requiring flexible shift work and based in the Cork office.