IT Tech Support II at Enviva in Raleigh, NC | Kablio

Role

Description

tech support

app support

asset management

av support

user training

install upgrade

Responsible for enforcing and implementing IT policies, procedures, and security measures.
Provide remote, and on-site, troubleshooting for hardware and software support on laptops, desktops, multifunction printers, and other devices as needed.
Responsible for rotating after-hours support responsibilities.
Utilize best practices in providing application support to our users, including resolving issues within Microsoft Windows, advanced Microsoft Office issues, basic network issues, and other operating systems and applications.
Responsible for maintaining our asset inventory, including mobile devices.
Responsible for troubleshooting Office 365 / Exchange ActiveSync issues on mobile devices.
Document incidents with detailed break-fix steps, and resolution, within our ticket tracking system.
Work with team members to resolve issues efficiently.
Communicate with high profile end users in a professional and courteous manner.
Provide audiovisual meeting support including technical troubleshooting as needed.
Train end users on use of equipment and software via one-on-one sessions
Responsible for assigned projects
Perform installations, upgrades, and configurations of hardware and software.
Configure mobile devices, including, but not limited to, iPhones and iPads.

Requirements

bachelor's

office365

sharepoint

ios

5+ years

excel

Bachelor's degree in Computer Science/Information Systems preferred.
A minimal amount of travel to Enviva’s production facilities will be expected (average 15% a year).
Motivated self-starter and outstanding work ethic.
Must have excellent verbal and written communication skills, with a demonstrated ability to work cooperatively with all levels of staff.
Strong analytical abilities organized with high attention to detail.
Must have extensive Microsoft Office troubleshooting experience, with emphasis on Excel and Outlook.
Significant track record of expeditious issue resolution.
Experience supporting Apple products including iOS and OSX preferred.
5+ years of experience supporting end users.
SharePoint, OneDrive, and Office 365 support experience strongly preferred.
Able to quickly change priorities several times during the day as needed.
Knowledge and experience with laptop, desktop, and networking hardware.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

not eligible for visa support.

Security clearance

Information not given or found

Company

Overview

2004 Founded

Company Origin

The company was established in 2004 from a UVA business-school concept.

#1 Wood Pellets Producer

Global Ranking

It is recognized as the world's top producer of industrial wood pellets.

5M+ MT Annually

Production Capacity

The company scaled its pellet production to exceed 5 million metric tons annually.

$500M DIP Financing

Restructuring Fund

Secured $500 million in debtor-in-possession financing during bankruptcy restructuring.

It became the world’s top producer of industrial wood pellets.
Headquartered in Maryland with pellet plants across the U.S. Southeast and global exports.
Established its reputation through large long-term deals displacing coal in heavy industries.
Scaled operations significantly after its IPO in 2015 and full corporation conversion in 2022.
File for Chapter 11 bankruptcy in March 2024 due to commodity-price risks and debt.
Plans to complete its Alabama plant and cut $1 billion in debt as part of restructuring.
Focuses on projects including pellet plants, deep-water terminals, and contracts for hard-to-decarbonize sectors.
sources low-value wood fiber and sawdust, converting waste into energy pellets.
Operates a global network with proprietary production and logistics via waterways and ports.

Culture + Values

Safety is our top priority.
We embrace responsibility and accountability.
We continuously strive for improvement.
We prioritize integrity and honesty in all actions.
We foster collaboration and teamwork.
We value and support personal and professional growth.

Environment + Sustainability

Net Zero

Environmental Commitment

The company is dedicated to achieving net zero emissions by a specific future date, reflecting its commitment to combating climate change.

Biomass production contributes to displacing coal in energy generation, which helps reduce CO2 emissions.
The company tracks and reports on carbon reductions using the Greenhouse Gas Protocol.
Operations are designed to meet or exceed the highest sustainability standards.

Inclusion & Diversity

30% female workforce

Gender diversity target

Aim to achieve greater representation of women in the workforce by 2025.

The company has set specific targets for increasing racial and ethnic diversity within its leadership team.
Enviva tracks and reports on workforce diversity metrics, including gender and ethnicity.

Articles

Careers at Enviva

Sustainability Initiatives

Role

Description

tech support

app support

asset management

av support

user training

install upgrade

Responsible for enforcing and implementing IT policies, procedures, and security measures.
Provide remote, and on-site, troubleshooting for hardware and software support on laptops, desktops, multifunction printers, and other devices as needed.
Responsible for rotating after-hours support responsibilities.
Utilize best practices in providing application support to our users, including resolving issues within Microsoft Windows, advanced Microsoft Office issues, basic network issues, and other operating systems and applications.
Responsible for maintaining our asset inventory, including mobile devices.
Responsible for troubleshooting Office 365 / Exchange ActiveSync issues on mobile devices.
Document incidents with detailed break-fix steps, and resolution, within our ticket tracking system.
Work with team members to resolve issues efficiently.
Communicate with high profile end users in a professional and courteous manner.
Provide audiovisual meeting support including technical troubleshooting as needed.
Train end users on use of equipment and software via one-on-one sessions
Responsible for assigned projects
Perform installations, upgrades, and configurations of hardware and software.
Configure mobile devices, including, but not limited to, iPhones and iPads.

Requirements

bachelor's

office365

sharepoint

ios

5+ years

excel

Bachelor's degree in Computer Science/Information Systems preferred.
A minimal amount of travel to Enviva’s production facilities will be expected (average 15% a year).
Motivated self-starter and outstanding work ethic.
Must have excellent verbal and written communication skills, with a demonstrated ability to work cooperatively with all levels of staff.
Strong analytical abilities organized with high attention to detail.
Must have extensive Microsoft Office troubleshooting experience, with emphasis on Excel and Outlook.
Significant track record of expeditious issue resolution.
Experience supporting Apple products including iOS and OSX preferred.
5+ years of experience supporting end users.
SharePoint, OneDrive, and Office 365 support experience strongly preferred.
Able to quickly change priorities several times during the day as needed.
Knowledge and experience with laptop, desktop, and networking hardware.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

not eligible for visa support.

Security clearance

Information not given or found

Company

Overview

2004 Founded

Company Origin

The company was established in 2004 from a UVA business-school concept.

#1 Wood Pellets Producer

Global Ranking

It is recognized as the world's top producer of industrial wood pellets.

5M+ MT Annually

Production Capacity

The company scaled its pellet production to exceed 5 million metric tons annually.

$500M DIP Financing

Restructuring Fund

Secured $500 million in debtor-in-possession financing during bankruptcy restructuring.

It became the world’s top producer of industrial wood pellets.
Headquartered in Maryland with pellet plants across the U.S. Southeast and global exports.
Established its reputation through large long-term deals displacing coal in heavy industries.
Scaled operations significantly after its IPO in 2015 and full corporation conversion in 2022.
File for Chapter 11 bankruptcy in March 2024 due to commodity-price risks and debt.
Plans to complete its Alabama plant and cut $1 billion in debt as part of restructuring.
Focuses on projects including pellet plants, deep-water terminals, and contracts for hard-to-decarbonize sectors.
sources low-value wood fiber and sawdust, converting waste into energy pellets.
Operates a global network with proprietary production and logistics via waterways and ports.

Culture + Values

Safety is our top priority.
We embrace responsibility and accountability.
We continuously strive for improvement.
We prioritize integrity and honesty in all actions.
We foster collaboration and teamwork.
We value and support personal and professional growth.

Environment + Sustainability

Net Zero

Environmental Commitment

The company is dedicated to achieving net zero emissions by a specific future date, reflecting its commitment to combating climate change.

Biomass production contributes to displacing coal in energy generation, which helps reduce CO2 emissions.
The company tracks and reports on carbon reductions using the Greenhouse Gas Protocol.
Operations are designed to meet or exceed the highest sustainability standards.

Inclusion & Diversity

30% female workforce

Gender diversity target

Aim to achieve greater representation of women in the workforce by 2025.

The company has set specific targets for increasing racial and ethnic diversity within its leadership team.
Enviva tracks and reports on workforce diversity metrics, including gender and ethnicity.

Articles

Careers at Enviva

Sustainability Initiatives