Description

The Service Coordinator at Moduline Homes manages and coordinates service, warranty, and repair activities for modular homes. This role acts as the primary point of contact between homeowners, vendors, service technicians, and internal teams to ensure timely, efficient, and high-quality resolution of service requests. The ideal candidate is highly organized, customer-focused, and experienced in construction or housing-related service coordination.

Key responsibilities include receiving, documenting, and tracking service calls, warranty claims, and repair requests; scheduling and coordinating service technicians, subcontractors, and vendors; and communicating clearly with customers about timelines, expectations, and resolutions. The coordinator reviews warranty coverage, maintains accurate service records and work orders, orders and tracks necessary materials, and collaborates with production, sales, and installation teams to resolve issues while meeting quality and safety standards. Follow-up after service completion ensures customer satisfaction, and the role supports reporting, service metrics, and continuous-improvement initiatives.

• Serve as main contact for homeowner service and warranty requests
• Receive, document, and track service calls, warranty claims, and repair requests
• Schedule and coordinate service technicians, subcontractors, and vendors
• Communicate timelines, expectations, and resolutions to customers
• Review warranty coverage and determine service eligibility
• Maintain accurate service records, work orders, and documentation
• Coordinate with production, sales, and installation teams to resolve issues
• Order and track materials or parts needed for service work
• Ensure service work meets quality standards and safety requirements
• Follow up after service completion to verify customer satisfaction
• Assist with reporting, service metrics, and continuous improvement initiatives

Requirements

Qualifications require a high school diploma or equivalent, with an associate degree or construction-related training preferred, and at least two years of experience in service coordination, customer service, warranty administration, or construction-related roles. Candidates should have knowledge of modular homes or manufactured housing, strong organizational and time-management abilities, excellent verbal and written communication skills, and be proficient with Microsoft Office and service management software. Strong problem-solving skills and attention to detail are essential.

• Minimum high school diploma; associate degree or construction training preferred
• 2+ years experience in service coordination, customer service, warranty administration, or construction
• Knowledge of modular homes or residential/manufactured housing preferred
• Strong organizational, time-management, and multitasking abilities
• Excellent verbal and written communication skills
• Proficient with Microsoft Office and service management software
• Strong problem-solving skills and attention to detail

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance