Alghanim Academy - Network Engineer, Xcite (Full-time opportunity) at Alghanim Industries in Kuwait City, Al Asimah, Kuwait | Kablio

Role

Description

starlink deployment

router configuration

network optimization

technical support

training materials

issue logging

Seeking a Network Engineer – Starlink Deployment & Support to lead the setup and integration of Starlink connectivity for commercial offices and residential homes. The role involves training and supporting field technicians, troubleshooting customer connectivity issues, and ensuring seamless Starlink integration with routers, mesh networks, and other networking equipment.

Understand Starlink device installation and connectivity setup in detail, assist in deploying and configuring Starlink connectivity for customers (both residential and commercial).
Assist customers to set up and optimize routers, mesh networks, IP configurations and NAT settings to ensure stable internet performance delivered through Starlink.
Provide remote and on-site technical support to resolve Starlink connectivity issues, including integration with third-party routers and network setups.
Develop training materials and SOPs for technicians to follow during installations.
Guide customers on best practices for network setup and performance optimization.
Work with internal technical team to resolve escalated service issues.
Maintain detailed logs of installations, configurations, and service calls for performance analysis.
Train field technicians on Starlink installation, router configuration, mesh networking, and troubleshooting.
Document and track common customer issues to enhance troubleshooting guides and best practices.
Collaborate with field teams to ensure timely installations and minimal service disruptions.

Requirements

fiber/5g

mesh networks

ip addressing

firewalls

diagnostic tools

customer support

Technical Expertise: Hands-on experience with internet connectivity, like fiber or 5G routers, mesh networks, IP addressing, firewalls, and Wi-Fi optimization.
Tools & Systems: Proficiency in network diagnostic tools, remote troubleshooting software, and system logs analysis.
Experience: 0-1 year in network engineering, support, or telecom operations with a focus on internet connectivity and configurations. OR someone who did an 3-6 month internship in telecommunication company is similar role.
Training & Team Management: Strong ability to train and mentor field technicians in network installations and troubleshooting.
Customer Interaction: Experience in on-site and remote customer support, ensuring high service quality. Proficiency in interacting with customers in Arabic or English with the ability to explain technical concepts to non-technical users.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1932

Year Founded

The company was established in Kuwait in 1932 as a family trading enterprise.

Multi-Billion Dollar

Revenues

The company generates multi-billion-dollar revenues, making it one of the largest in the Gulf region.

Over 30

Countries Operated

The company operates its business globally across more than 30 countries.

Gulf Rankings

Financial Strength

It ranks among the largest privately owned firms in the Gulf region.

It evolved from a family trading enterprise into a multi-billion dollar multinational.
It grew by forging exclusive global partnerships and creating its own brands across consumer electronics, home solutions, and steel buildings.
Its business units span retail, automotive, industrial, and services sectors.
Projects include automotive dealerships, pre-engineered steel facilities like Kirby, and F&B franchises across the Middle East.
It supports massive industrial plants, such as Kirby steel-structure factories for regional infrastructure and exports.
Its engineering arm handles turnkey industrial, maintenance, and construction projects in sectors such as insulation and PEB.
Its scale and scope—from travel and insurance to logistics and consumer credit—set it apart as a Gulf powerhouse.

Culture + Values

Straight-talking: Encourages open debate where the best ideas win.
Customer centric: Focuses on customers, providing unmatched service and products.
Teamwork: Shares information and ideas to improve together.
Diversity and respect: Values diversity and treats everyone with dignity.
Empowerment: Empowers individuals to take initiative and make decisions.
Employees as core assets: Considers employees the most valuable resource.
Meritocracy: Rewards performance and capabilities with advancement.

Environment + Sustainability

250 households

Food waste initiative

Supported a youth environmental initiative that collected food waste from 250 households during Ramadan, converting it into compost and recyclables.

5.26M kg CO₂e

2023 Carbon Footprint

Reported a carbon footprint of ~5.26 million kg of CO₂ equivalent, with Scope 1 emissions at 204,000 kg and Scope 2 at ~5.02 million kg.

Score of 17

Climate Performance Ranking

Achieved a score of 17 on the DitchCarbon index, which is below the industry average of 25 and places the company below 90% of its peers.

Partnered with Kuwait’s Public Authority for Agriculture Affairs & Fisheries on the 2021/22 'Green Kuwait' campaign, volunteering weekly to plant indigenous trees across Kuwait.
Washingtonia, a subsidiary, provided sustainable landscaping expertise to Kuwait’s Al‑Shaheed Park and Green Kuwait.

Inclusion & Diversity

64 Nationalities

Employee Diversity

The company employs individuals from 64 different countries, reflecting a globally inclusive workforce.

90 Days Maternity Leave

Parental Leave Policy

The company offers extended paid maternity leave and paternity leave to support new parents.

UN Women’s Empowerment Principles

Signed the UN Women’s Empowerment Principles in 2018 under the leadership of CEO Omar K. Alghanim, demonstrating commitment to gender equality.

International Women’s Day Campaign

Launched a nationwide video campaign to inspire women in the private sector, highlighting women's contributions and leadership.

Diversity Awareness Sessions

Organized diversity awareness sessions for finance management, reinforcing 'Diversity and Respect' as a core value.

Gender Diversity Initiatives

Actively prioritized gender diversity in recruitment and retention, and supported gender-diversity conferences to foster inclusion.

Articles

Description

starlink deployment

router configuration

network optimization

technical support

training materials

issue logging

Understand Starlink device installation and connectivity setup in detail, assist in deploying and configuring Starlink connectivity for customers (both residential and commercial).
Assist customers to set up and optimize routers, mesh networks, IP configurations and NAT settings to ensure stable internet performance delivered through Starlink.
Provide remote and on-site technical support to resolve Starlink connectivity issues, including integration with third-party routers and network setups.
Develop training materials and SOPs for technicians to follow during installations.
Guide customers on best practices for network setup and performance optimization.
Work with internal technical team to resolve escalated service issues.
Maintain detailed logs of installations, configurations, and service calls for performance analysis.
Train field technicians on Starlink installation, router configuration, mesh networking, and troubleshooting.
Document and track common customer issues to enhance troubleshooting guides and best practices.
Collaborate with field teams to ensure timely installations and minimal service disruptions.

Requirements

fiber/5g

mesh networks

ip addressing

firewalls

diagnostic tools

customer support

Technical Expertise: Hands-on experience with internet connectivity, like fiber or 5G routers, mesh networks, IP addressing, firewalls, and Wi-Fi optimization.
Tools & Systems: Proficiency in network diagnostic tools, remote troubleshooting software, and system logs analysis.
Experience: 0-1 year in network engineering, support, or telecom operations with a focus on internet connectivity and configurations. OR someone who did an 3-6 month internship in telecommunication company is similar role.
Training & Team Management: Strong ability to train and mentor field technicians in network installations and troubleshooting.
Customer Interaction: Experience in on-site and remote customer support, ensuring high service quality. Proficiency in interacting with customers in Arabic or English with the ability to explain technical concepts to non-technical users.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1932

Year Founded

The company was established in Kuwait in 1932 as a family trading enterprise.

Multi-Billion Dollar

Revenues

The company generates multi-billion-dollar revenues, making it one of the largest in the Gulf region.

Over 30

Countries Operated

The company operates its business globally across more than 30 countries.

Gulf Rankings

Financial Strength

It ranks among the largest privately owned firms in the Gulf region.

It evolved from a family trading enterprise into a multi-billion dollar multinational.
It grew by forging exclusive global partnerships and creating its own brands across consumer electronics, home solutions, and steel buildings.
Its business units span retail, automotive, industrial, and services sectors.
Projects include automotive dealerships, pre-engineered steel facilities like Kirby, and F&B franchises across the Middle East.
It supports massive industrial plants, such as Kirby steel-structure factories for regional infrastructure and exports.
Its engineering arm handles turnkey industrial, maintenance, and construction projects in sectors such as insulation and PEB.
Its scale and scope—from travel and insurance to logistics and consumer credit—set it apart as a Gulf powerhouse.

Culture + Values

Straight-talking: Encourages open debate where the best ideas win.
Customer centric: Focuses on customers, providing unmatched service and products.
Teamwork: Shares information and ideas to improve together.
Diversity and respect: Values diversity and treats everyone with dignity.
Empowerment: Empowers individuals to take initiative and make decisions.
Employees as core assets: Considers employees the most valuable resource.
Meritocracy: Rewards performance and capabilities with advancement.

Environment + Sustainability

250 households

Food waste initiative

Supported a youth environmental initiative that collected food waste from 250 households during Ramadan, converting it into compost and recyclables.

5.26M kg CO₂e

2023 Carbon Footprint

Reported a carbon footprint of ~5.26 million kg of CO₂ equivalent, with Scope 1 emissions at 204,000 kg and Scope 2 at ~5.02 million kg.

Score of 17

Climate Performance Ranking

Achieved a score of 17 on the DitchCarbon index, which is below the industry average of 25 and places the company below 90% of its peers.

Partnered with Kuwait’s Public Authority for Agriculture Affairs & Fisheries on the 2021/22 'Green Kuwait' campaign, volunteering weekly to plant indigenous trees across Kuwait.
Washingtonia, a subsidiary, provided sustainable landscaping expertise to Kuwait’s Al‑Shaheed Park and Green Kuwait.

Inclusion & Diversity

64 Nationalities

Employee Diversity

The company employs individuals from 64 different countries, reflecting a globally inclusive workforce.

90 Days Maternity Leave

Parental Leave Policy

The company offers extended paid maternity leave and paternity leave to support new parents.

UN Women’s Empowerment Principles

Signed the UN Women’s Empowerment Principles in 2018 under the leadership of CEO Omar K. Alghanim, demonstrating commitment to gender equality.

International Women’s Day Campaign

Launched a nationwide video campaign to inspire women in the private sector, highlighting women's contributions and leadership.

Diversity Awareness Sessions

Organized diversity awareness sessions for finance management, reinforcing 'Diversity and Respect' as a core value.

Gender Diversity Initiatives

Actively prioritized gender diversity in recruitment and retention, and supported gender-diversity conferences to foster inclusion.

Articles