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Resident Relations Coordinator
Brookfield Properties
Manages apartment office tasks, resident communication, service requests, and leasing support.
9d ago
$16 - $23
Junior (1-3 years)
Full Time
Jersey City, NJ
Onsite
Company Size
10,000 Employees
Service Specialisms
Property Development
Retail Development
Commercial Leasing
Property Management
Design
Construction
Engineering
Project Management
Sector Specialisms
Office
Retail
Multifamily
Industrial
Hospitality
Triple Net Lease
Student Housing
Manufactured Housing
Role
What you would be doing
service coordination
administrative support
resident liaison
lease management
package handling
office coordination
- Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately
- Performs administrative functions including, but not limited to: answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed
- First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates
- Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures
- Receives, logs and distributes packages to residents and obtains signature for package delivery
- Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate associates. First point of contact with resident and provides high level of customer service.
What you bring
compliance
customer service
high school
communication
policy knowledge
- Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks
- In addition to the education outlined above, 1-2 years of customer service experience
- A high school diploma or GED is required. Vocational training or some college courses completed is preferred
- Good communication skills
- Good customer service skills
- Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!
- Generous paid time off
- Growth and advancement opportunities
- Full benefits package
- 401(k) with company match
- Lucrative referral bonus program
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- A global real estate powerhouse with a diverse portfolio spanning commercial, residential, retail, and mixed-use properties.
- With a rich history of acquisition and development, the company has built some of the world’s most iconic buildings and vibrant urban communities.
- Expertise lies in envisioning, creating, and managing dynamic spaces that bring people and businesses together.
- Operates across North America, Europe, and beyond, with a focus on delivering long-term value to stakeholders.
- Notable projects include large-scale urban developments, integrated mixed-use spaces, and world-class shopping centers.
- Operational approach blends innovative design, sustainability, and cutting-edge technology to meet evolving tenant and customer needs.
- Known for adapting and growing in ever-changing markets, redefining the future of real estate development and management.
- Integrity in all we do
- Respect for people and diversity
- Accountability for our actions
- Commitment to innovation and excellence
- Focus on delivering results
- Collaboration and teamwork
- Empowerment of employees to make decisions
30% Reduction
Energy Consumption
Reduced energy use in key buildings by 30% over the past five years.
15% Water Cut
Water Usage
Achieved a 15% reduction in water usage over the last three years.
- Targeting Net Zero carbon emissions by 2050
- Commitment to green building certifications such as LEED and BREEAM
- Development of energy-efficient buildings to reduce operational carbon footprint
- Investing in renewable energy sources across the portfolio
60%
Women in Management Roles
Reflects the current proportion of women in management positions across the organization.
50%
Target for Senior Leadership
Aims for a balanced representation of women in senior leadership roles by 2030.
- Commitment to gender balance across all levels of the organization
- Implemented mentorship programs to support women in leadership
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