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Service Coordinator
Trane Technologies
Coordinate service resources, schedule personnel/materials, and ensure customer satisfaction.
1d ago
$47,000 - $75,000
Junior (1-3 years), Intermediate (4-7 years)
Full Time
Tampa, FL
Field
Company Size
41,000 Employees
Service Specialisms
Energy Efficiency
Sustainability
HVAC Systems
Building Automation
Climate Solutions
Engineering
Design
Consulting
Sector Specialisms
K-12 Education
Higher Education
State & Local Government
Energy Supply Services
Renewable Energy and Power Solutions
Energy Contracting
Commercial
Residential
Role
What you would be doing
customer support
operations coordination
resource scheduling
work orders
resource dispatch
technician dispatch
- Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
- Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
- Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
- Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
- Coordinates service resources, dispatches and assigns team members to project.
- Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians
What you bring
energy management
hvac
office suite
customer service
multi‑tasking
college degree
- Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred
- Thrive at work and at home:
- Must be organized with the ability to multi-task and prioritize daily interruptions.
- Knowledge of Word, Excel, Outlook, and Windows.
- Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
- Strong attention to detail and enjoy working in fast paced environment.
- Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
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Interview process
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Company
Overview
2008 Founded
Year Established
The company was established in 2008, marking the beginning of its journey in delivering innovative climate solutions.
- Delivers cutting-edge climate solutions.
- Global leader in creating sustainable, energy-efficient HVAC systems and services.
- Offers a wide range of products, including air conditioning, heating, and ventilation systems.
- Works with clients across residential, commercial, and industrial sectors to reduce energy consumption.
- Specializes in advanced technologies for decarbonizing building systems and improving energy efficiency.
- Typical projects include large-scale HVAC installations in commercial and industrial buildings.
- Notable for integrating digital technology into traditional HVAC systems for smarter building solutions.
- Customer First
- Integrity
- Innovation
- Sustainability
- Teamwork
- Excellence
Net-zero by 2050
Long-term climate commitment
Committed to achieving net-zero carbon emissions by mid-century, aligning with global climate goals.
50% emission reduction
Ambitious emissions target
Aiming to cut greenhouse gas emissions in operations by half by 2030, showcasing strong climate action.
Carbon-neutral by 2030
Global operational commitment
Plans to achieve carbon neutrality across global operations by 2030, reflecting a bold sustainability pledge.
- Leveraging technology to deliver sustainable solutions
- Focused on creating energy-efficient products and solutions for customers
40% women
Leadership Diversity
Targeting 40% women representation in leadership roles by 2030.
By 2030
Gender Parity Target
Aiming for gender parity in leadership roles globally.
- Focus on hiring diverse talent through global recruitment strategies
- Promoting diverse leadership teams across business functions
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