Technical Specialist, HVAC

Description

• Analysis and feedback of user issues regarding new features, product development, operational issues, installation challenges and system integration.
• Collaborate with innovative, out-of-the-(Brain) box thinkers in a fast-paced environment
• Create customer specific programs and web pages for new system deployments.
• Use existing tools and documentation to minimize EMS related issues for customer solutions.
• Promptly escalate customer inquiries and issues that cannot be immediately solved.
• Support a rotating On-Call Schedule to maintain a 24x7 Deployment and Tech Support Call center.
• Thoroughly document all customer inquiries and corrective actions in the Maintenance Database to provide a complete history and resolutions tracking story.
• Assist in installer troubleshooting issues via telephone or email.
• Develop / Modify documentation for best practice use of ABB/Cylon and customer specific systems.
• Provide background information and technical support to Sales Team and Solutions Engineering.
• Provide a timely weekly report of activities and agreed KPI’s (Key Performance Indicators).
• Be flexible to support customers and the support team outside normal working hours.
• Direct the remote commissioning process and verify the proper operation of all EMS related functions.

Requirements

• Have a flexible and adaptable work ethic.
• Ability to multi-task and prioritize.
• Excellent organizational skills and the ability to meet deadlines and work under pressure.
• Strong attention to detail and anomalies in system operations and functionality.
• Adept at reading/interpreting building control drawings and understanding standard construction practices.
• Experience of Building Management Systems and Automation.
• Ability to work on their own initiative- self-starter and to be an active part of the team.
• Experience in the operation of Customer Service (CS) department.
• Skilled in the standard Microsoft Office applications and PC applications
• Ability and availability to work 2nd shift, weekends and On-Call.
• Strict adherence to existing established procedures for the use of the maintenance database, issue documentation, issue escalation, issue resolution and site deployments.
• Strong phone, written and inter-personal communications and Customer Service skills with the ability to effectively communicate with all levels of management, both external and external.
• Versed in building systems such as HVAC (Heating, Ventilation, Air-Conditioning and Cooling) and Lighting Controls and their operational philosophies.
• 2 years’ experience in a similar direct customer facing role.
• Educational qualification in Electronics Engineering / Electrical Engineering / Mech Engineering or equivalent with minimum 5 Years’ of experience in designing, installing and troubleshooting electrical and electronic building systems.
• Basic knowledge of PC networking.
• Be positive and be willing collaborate in proactively finding solutions to problems.

Benefits

• Educational and training opportunities through company programs along with tuition assistance and student debt support.
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
• Paid time off, including in support of volunteer and parental leave needs.
• Cool Environment | Collaborative Culture | Growth Opportunities |

Training + Development

Interview process

Visa Sponsorship

Security clearance