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Senior Customer Success Manager, Matterport
Costar Group
Drive enterprise customer onboarding, adoption, retention, and growth.
8d ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Richmond, VA
Office Full-Time
Company Size
4,700 Employees
Service Specialisms
No specialisms available
Sector Specialisms
Commercial Real Estate
Residential
Apartments
Hospitality
Industrial
Retail
Office
Multifamily
Role
What you would be doing
account management
growth planning
business reviews
product demonstrations
customer adoption
performance tracking
- Take ownership of assigned accounts' performance. Collaborate with customers and cross-functional internal teams to exceed account growth and retention targets
- Work with customers to monitor critical tasks and key performance indicators that are measurable and monitored throughout the customer life cycle
- Develop a quarterly business plan and renewals strategy for assigned accounts and report to leadership teams
- Maintain a regular cadence with accounts and key stakeholders to identify churn risk to work proactively to eliminate risk factors
- Understand our customers: decipher the cultural, business, and tactical needs that brought them to Matterport and align our engagement to delivering value against those needs
- Aggressively drive customer adoption and expansion by leveraging strong relationship-building, business context, behavioral and workflow integration strategies, complex stakeholder management strategies, and general account growth planning and execution
- Own and execute Customer Business Reviews to inform internal and external alignment with customer priorities
- Identify and drive growth opportunities by facilitating business conversations, delivering product demonstrations, and navigating objections in securing the business
- Work closely with Onboarding, Support, Sales and Product team members to collaborate on the design and delivery of a world-class customer experience
- Maintain product expertise across the Matterport solution
- Be the voice of the customer and provide feedback on how Matterport can better serve our customers and future of the business
What you bring
saas
customer success
5+ years
bachelor's
relationship management
user adoption
- Incredible relationship management, analytical, and critical-thinking skills
- History of being a team player, contributor, and positive person and thinker
- 5+ years of direct experience in Customer Success, Account Management, or equivalent history of increasing customer satisfaction, adoption, retention, and revenue growth
- Experience in providing customer training and sales presentations
- Excellent communication, interpersonal skills, and eloquent writing skills
- Bachelor's degree required from an accredited, not-for-profit University or College.
- Proven aptitude for managing complexity in workload with multiple stakeholder priorities
- Experience working with SaaS solutions with an enthusiasm for technology and demonstrated technical aptitude
- Self-motivated team player with fresh ideas when it comes to user adoption and churn mitigation
- A track record of commitment to prior employers.
- Proven ability to get things done and thrive in the dynamic environment of a high-growth startup
- Highly motivated, self-starter with a passion for delivering the best possible customer experience; ability to multitask in a fast-paced environment with exceptional attention to detail
- 401(K) retirement plan with matching contributions
- Life, legal, and supplementary insurance
- Employee stock purchase plan
- Comprehensive healthcare coverage: Medical / Vision / Dental / Prescription Drug
- Complimentary gourmet coffee, tea, hot chocolate, fresh fruit, and other healthy snacks
- Commuter and parking benefits
- Paid time off
- Access to CoStar Group’s Diversity, Equity, & Inclusion Employee Resource Groups
- On-site fitness center and/or reimbursed fitness center membership costs (location dependent)
- Tuition reimbursement
- Virtual and in person mental health counseling services for individuals and family
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship will be provided.
- pre-employment substance abuse testing will be performed.
Company
Overview
Founded 1987
Year Established
The year the company was first established.
- Offers comprehensive data on properties, tenants, leases, and market conditions globally.
- Known for its pioneering technology and research, delivers powerful insights to commercial real estate professionals.
- Its旗舰平台, CoStar, provides unmatched property data, news, and analytics.
- Platforms used by real estate professionals, from brokers to investors to property managers.
- Expanded through strategic acquisitions, including the purchase of LoopNet and Apartments.com.
- Data-driven insights help clients make informed investment and leasing decisions, shaping the global real estate market.
- Customer Focused: We strive to make a positive impact on our customers through innovative solutions.
- Ownership: We take personal responsibility for delivering results.
- Integrity: We act with transparency and integrity in everything we do.
- Innovation: We drive progress through creativity and technology.
- Collaboration: We believe in the power of diverse teams working together to achieve more.
- Excellence: We are dedicated to the pursuit of excellence in our products and services.
2040
Net Zero Commitment
Aims to achieve net zero carbon emissions by this target year.
- Committed to energy-efficient building designs and energy-saving programs.
- Uses technological advancements to reduce environmental impact.
- Annually tracks and reports on carbon footprint and environmental metrics.
40% Global Workforce
Women Representation
Approximately 40% of the global workforce consists of women.
- Committed to creating an inclusive and diverse workplace where all employees can thrive.
- Has set specific goals to increase the representation of women in leadership roles.
- Implemented training programs to promote diversity awareness and inclusive leadership.
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