Document Controller

Description

The IMS Coordinator (Document Controller) is responsible for managing the integrated document and information systems that support operational compliance, audit readiness, and quality control across UK West Nearshore Operations. The role ensures adherence to Client global IMS policies, statutory requirements, and local operational needs. It serves as the primary interface for internal and external audits and supports the continuous improvement of document governance.

• Own the Nearshore audit and review schedule.
• Support local and global quality initiatives, including process confirmations and audit outcomes.
• Maintain the physical archive room at the West Coast Hub and ensure alignment with digital archives.
• Liaise closely with Heads of Operations, Offshore Managers, Planning, HSE, TPMs, and Warehouse Coordination.
• Act as superuser and local trainer for relevant platforms; induct staff on document governance.
• Act as point of contact for the Global Information Management and IMS teams.
• Support internal and external audit activity; ensure documentation is available, accurate, and up-to-date.
• Support cross-functional forums and meetings related to documentation and quality.
• Identify process improvement opportunities within documentation workflows.
• Coordinate statutory documentation handling to ensure audit-readiness and legal compliance.
• Manage document lifecycle processes including drafting, review, approval, publication, and archiving.
• Lead local implementation of document control platforms including IMS, DORECO, Motion, Mobile Docs, DECA, SAP, etc.
• Contribute to the development of quality packs and status reporting.
• Facilitate document standardisation across functional teams.
• Provide reporting and support to Quality Sponsors on non-conformances and performance metrics.
• Provide regular reporting to the West Coast Leadership Team.

Requirements

• Qualification in Quality or Compliance
• Demonstrable experience in a technical, regulated environment
• SAP user skills
• Document controller with 3-5 years' experience and good understanding of legislative requirements for statutory inspections, excellent IT skills, and ability to work with multiple stakeholders.
• Excellent organisation, communication, and problem-solving skills
• Willingness to travel occasionally to other Client sites
• Experience within the renewable energy or large infrastructure sector
• Relevant educational background or qualification in information/document management
• Strong IT literacy including MS Office and document control systems
• Certified internal auditor (recognised provider)
• Fluent in written and spoken English

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance