Customer Experience Officer

Description

• Collaborate with internal departments to ensure customer needs are met and issues are resolved promptly.
• Serve as the main point of contact for the Defence account, building and maintaining strong relationships.
• Manage customer enquiries and provide timely, accurate, and professional responses.
• Proactively reach out to customers to gather feedback, identify areas for improvement, and provide assistance.
• Handle inbound calls, emails, and other customer communications, addressing and resolving issues efficiently.

Requirements

• Proven problem-solving skills, with the ability to think critically and provide effective solutions.
• Previous experience in a customer service or customer experience role is essential.
• Excellent communication skills, both written and verbal, with a strong ability to build rapport with customers.
• Fitness Passport
• Strong organisational and time management abilities, with the capacity to handle multiple tasks and prioritise accordingly.

Benefits

• Bupa health insurance discount
• Support to pursue educational and development opportunities
• Corporate Discounts
• Employee share plan
• Volunteer Opportunities
• Opportunity for career growth and development
• On the job training provided
• Annual salary review with bonus
• Access to endless career options and pathways, Veolia promotes from within
• Employee Assistance Program (EAP)

Training + Development

Interview process

Visa Sponsorship

Security clearance