Community Director - Village of Hope
Elmington
Lead daily operations, staff, vendors and resident experience for a multifamily community.
4 days ago ago
Junior (1-3 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Gary, IN
Onsite
Company Size
1,000 Employees
Service Specialisms
Commercial Real Estate Investment
Property Development
Construction
Affordable Housing
Property Management
Sector Specialisms
Residential
Commercial
Medical
Multi-family
Roofing
Affordable Housing
Senior Living
Mixed-use developments
Role
What you would be doing
security systems
financial reporting
resident services
staff supervision
maintenance management
revenue management
- Responds to issues outside of normal work schedule when required to ensure the safety and satisfaction of residents.
- Operates computers and other technological devices on site, including but not limited to security systems, cameras, copiers / scanners / printers.
- Meet targeted revenue goals by exceeding occupancy budgets, improving resident retention, and monitoring the property's financial performance.
- Trains and supervises onsite staff, in accordance with all company policies and procedures, while modeling our core values in all interactions.
- Ensures property maintenance and work orders are completed to resolve issues in a timely manner.
- Be the primary representative of EPM to residents, vendors, and employees.
- Drives property performance by participating in resident events, marketing the property, and focusing on resident retention.
- Frequently sit, stand and walk.
- Presents a professional image and effectively represents the company to residents, vendors, and owners alike.
- Stewards the financial management of the community by creating, reviewing, and submitting required daily and weekly reports.
- Provides guidance on company policies and procedures, while communicating company requirements and announcements.
- Effectively manage staff, operations, and financial performance of your community.
- Maintains complaint and consistent resident files onsite in either electronic and/or hardcopy format, while ensuring all files are cared for with the utmost consideration for confidentiality.
- Ensures all team members abide by federal fair housing standards and all other applicable laws.
- Mentors team and staff, inspiring them to give their best each day, while developing their professional skills.
- Provides exemplary customer service to all residents proactively solving issues, and creating a warm and welcoming environment for all.
What you bring
property management
community manager
customer experience
communication
organizational
leadership
- Occasionally lift and/or move up to 25 pounds.
- Regularly required to talk or hear.
- Proactive attention to detail, searching constantly for ways to improve your property
- Previous experience leading a team to meet success through positive motivation, goal setting, and accountability.
- Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
- Customer Experience
- Frequently required to use hands or fingers to handle or feel objects, tools or controls.
- Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
- Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.
- Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
- Minimum (2) years of multi-family property management experience required.
- Previous Community Manager, Property Manager, or Community Manager experience, preferred.
- Travel up to 10% of the time.
- Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
14–28 States
National Reach
The company operates in multiple states across the US, focusing on mixed-use and affordable housing developments.
- From a regional player in Nashville, it has expanded into a multi-state real estate powerhouse rooted in commercial investment and development.
- Strategic financial backing drives acquisitions and development across office, retail, residential, and mixed-use projects.
- Its in-house construction arm specializes in luxury apartments and affordable housing, particularly in underserved communities.
- The company blends in-house expertise in commercial, affordable housing, development, construction, and property management.
- Projects include multi-state mixed-use complexes, workforce housing developments, and ground-up builds.
- It has steadily weathered market cycles and continues to expand its land acquisition and vertical integration.
- Maintaining control of assets through property management ensures consistent quality and operational oversight.
- We act with integrity and focus on doing the right thing.
- We are committed to collaboration, transparency, and respect in all relationships.
- We are passionate about creating innovative solutions to improve communities.
- We value excellence in all that we do and hold ourselves accountable to the highest standards.
- We foster a culture of continuous learning and development for our team.
Net Zero by 2040
Carbon Neutrality Goal
This target represents the company's commitment to achieving net-zero carbon emissions by the year 2040, marking a significant step in addressing climate change.
- Committed to sustainability in every aspect of operations.
- Focus on energy efficiency, water conservation, and waste reduction.
- Integrate green building practices, including LEED certification.
- Track and report progress on sustainability goals to ensure measurable results.
45% Leadership Women
Gender Balance in Leadership
45% of leadership roles are held by women, reflecting a commitment to gender equity.
20% Minority Growth
Underrepresented Minority Goal
Aim to increase representation of underrepresented minority groups by 20% within three years.
- Strives for a diverse workforce and inclusive workplace.
- Actively sponsors mentorship programs to promote career advancement for women and minorities.
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