Team Lead, IT On-Site Support Services - North America
Magnera Corporation
Lead and manage on-site IT support operations across North America.
10 days ago ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Charlotte, NC
Onsite
Company Size
5,000 Employees
Service Specialisms
Nonwovens
Films
Brands
Building & Construction
Electrical
Filtration
Food & Beverage
Forestry & Agriculture
Sector Specialisms
Beauty Care
Building & Construction
Electrical
Filtration
Food & Beverage
Role
What you would be doing
vendor management
device provisioning
hardware maintenance
incident monitoring
team management
software updates
- Manage vendor relationships and third-party support contracts for on-site services.
- Support onboarding and offboarding processes, including device provisioning and decommissioning.
- Maintain accurate documentation of support activities, asset inventories, and configuration records.
- Oversee installation, configuration, and maintenance of PCs, mobile devices, IP phones, scanners, label printers, and other IT hardware.
- Develop and enforce standard operating procedures for incident response, service request handling, and escalation protocols.
- Monitor the North America IT incident queue to ensure prompt service delivery, ensuring compliance with Service Level Agreements.
- Lead and manage regional on-site IT support teams, ensuring timely and effective resolution of technical issues.
- Travel as needed to support remote sites and ensure consistent service delivery.
- Manage software updates, ensuring systems are up-to-date.
What you bring
10+ years
bachelor’s
active directory
group policy
video conferencing
problem solving
- 10+ years or more related IT experience.
- Comfortable working with Business leaders.
- Excellent problem-solving skills.
- Technical competency with printer, scanner and other hardware devices.
- Strong verbal and written communication skills.
- Knowledge of video conferencing concepts.
- Basic Knowledge of networking technologies.
- Bachelor’s degree in Information Technology or other relevant discipline preferred, or equivalent experience in IT required.
- Knowledge of relevant operating systems – Windows, Mac, iOS.
- Experience working with Active Directory, Group Policy.
- Strong leadership and communication skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Founded in the early 2000s, Magnera Corporation has grown into a leader in engineering, construction, and project management.
- Specializes in providing integrated solutions across a wide range of sectors including infrastructure, energy, and utilities.
- The company has a rich history of successfully delivering large-scale projects, ranging from transport systems to water resource management.
- Known for its ability to handle complex, large-scale infrastructure projects, with a focus on sustainability and technical excellence.
- Its portfolio includes award-winning projects in sectors such as heavy civil engineering, energy development, and water resource solutions.
- Magnera Corporation has earned a reputation for combining advanced engineering with practical, cost-effective solutions.
- The company’s innovative approach ensures that every project is executed to the highest standards, from design through to completion.
- Better the world with new possibilities made real.
- Co‑creating and innovating with partners.
- Sustainability and high‑performance products go hand in hand.
- Strategic partner dedicated to our customers' success.
- Building personal partnerships that withstand an ever‑changing world.
- Distinct scale, wide portfolio of solutions and sustainability expertise bring more materials and more choices — keeping customers ahead of the trends.
90% Recycled Content
Spunbond Products
Closed-loop recycling ecosystem incorporates up to 90% post-industrial recycled content, reducing reliance on virgin materials.
70% CO2 Reduction
Emissions Savings
Recycled content reduces CO₂ emissions by ~70% per kg compared to virgin materials, contributing to climate action.
1M Tree Shelters Recycled
Tubex Recycling Program
Over 1 million tree shelters have been recycled across 24 UK hubs by 2024, promoting sustainable land management.
2025 IDEA Award
EcoRE Compostable Bags
Sontara EcoRE compostable shopping bags won the IDEA Long-Life Achievement Award, recognized for environmental sustainability.
- Endura™ meltblown solution is patent-pending and SCS Recycled Content Certified.
- Joined Russell 3000® Index June 27, 2025 (reflects broad-market shareholder support, not directly sustainability-related)
- No publicly disclosed DEI strategy, targets or outcomes found on corporate website or LinkedIn.
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