Screening & Applications Specialist - Sandy Springs, GA

Description

• Maintain and update lease data, CRM, and reporting tools to track applications, important dates, and community metrics.
• Collect, verify, and maintain all required documentation for lease approval.
• Serve as the main contact for applicants, guiding them through the lease process.
• Oversee and manage all prospective applications from submission to approval.
• Issue adverse action notifications when necessary and follow through on all applicant communications.
• Ensure compliance with processes, guidelines, and proper pre-move-in requirements.

Requirements

• Excellent verbal and written communication skills
• Experience in the multifamily industry preferred
• Communicate clearly and proactively with applicants, responding to calls, emails, and chats with professionalism and empathy.
• High school diploma and equivalent industry experience
• Proficiency using CRM tools in a contact center environment
• 2+ years’ experience in sales, customer service, or contact center operations
• Bilingual (English/Spanish) proficiency is a plus
• Proficiency in Microsoft Office Suite, Funnel, OneSite and RealPage applications

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance